Gateway Metro Federal Credit Union Pine St, St. Louis

In a world with many banks, there is no reason to use this one. The online service lags far behind any other bank. Further, I have never experienced a bank that was as slow as this one in depositing money, running charges, or posting charges. I have deposited checks that would not show up in my account sometimes for 5 days. If you aren't aware, landlords do not like to hear that the bank is hanging on to the rent money. I have had apps that withdraw money based on the reported balance, but since Gateway's reported balance lags behind the actual balance by days, this app would often overdraw my account. And I have used many banks in my life, and I have dealt with fees at many banks in my life. I have never had a bank issue $500 in fees within one month in my life however. I was signed up for a courtesy pay program despite opting out when signing up for my account, stayed in the courtesy pay program despite writing a letter requesting to opt out, and had $500 stolen from me by this bank. I tried requesting refunds through the bank and never was able to contact anyone due to very poor customer service. If you like poor service, expensive fees, and outdated banking technology, Gateway Metro Federal Credit Union is for you. Otherwise, you should go literally anywhere else.

Tried logging into my online banking and it states that there has been a system change. I called the number provided and was sent to a prompt, afterwards I was suppose to be transferred to the next available representative. I’ve been waiting to speak to a rep for over an hour. I am livid. No one has time to sit on the phone for over an hour and counting to get into their personal account. The lack of professionalism in regards to this subject matter is beyond ridiculous. I will highly be considering transferring to another bank/credit union.

I have absolutely never in my lifetime had such great experiences at a bank or credit union as I have had over the last few years with Gateway Metro Federal Credit Union! They have always been friendly, willing to help and knowledgeable. The Florissant office and the St Peters location are the ones I use the most frequently and I gotta say that the staff at those locations are phenomenal. I have my auto loan through them and have had some lines of credit as well as traditional accounts and I wouldnt go anywhere else. They have helped me rebuild my credit and get my life back. THANK YOU Gateway Metro Federal CU! Hats off to the staff in Florissant and St. Peters! Great people, great service and they are always willing to help and answer my (sometimes unusual) questions. Special thanks to Sharhonda for working with my inquiries-you have really helped me understand the process much better and dealing with you has been one of the top 3 customer relations experiences I have had in my lifetime!

This credit union definitely lacks professional delivery of services. The online system is unavailable many times; and, member service representatives seem (at times) confused by basic questions.

This place is a joke.. not only have I never in my life heard of a car being repoed after missing one payment mind you ONE payment, never missing one before.. that's exactly what this place did. You're not allowed to go through tough times and have business with this place. I always make sure to warn people of this place and then figuring out my husband truck payment we were paying $400 in interest only 300 of it was going to the actual vehicle $700 a month car payment I'm actually glad they repoed it just to get the hell away from these people. JOKE

I have tried to deposit money into the downtown ATM for over 2 weeks. I even called today only to be lied to that the ATM was receiving deposits. I got down there and surprise, surprise, surprise- NOT WORKING! I will be opening up another account at another bank in downtown- OVERIT.COM

Haven't been able to use the app or login to my online account for 3 days. This place has no accountability for messing with your acct access. The manager responded with instructions on how it's supposed to work but it's still not working. The help line mailbox is full. This was extremely mismanaged. Looks like I need to actually go to the branch to figure out what these fools are trying to convey. You can't mess with peoples accounts like this.

My wife and I have been members of Gateway Metro Federal Credit Union for over 30 years. During this time we have always been treated respectfully as valued customers! We can not speak highly enough about about them and especially the employees who support their customers! Looking for a great Credit Union, look no further than GATEWAY!!! HT and Michelle Herring

I had an auto loan through Gateway Metro. On 3 separate occasions they put forced insurance on my account, which adds $2000 onto my principal balance. Each time, I provided proof of insurance, but was charged anyway. After the third time this happened, I finally got someone to admit that it was because they weren’t listed as a lein holder on the policy. One call to insurance fixed that. As my loan was coming to an end, I start inquiring about the added balance. I should have that refunded because I did indeed have full coverage and have proof. What was the credit unions plan? To hit me with a $6000 last payment and repo the vehicle when I couldn’t pay it? I have no idea because they have refused to answer my questions since April 9th. No refund, no answers. STAY AWAY FROM GATEWAY METRO FEDERAL CREDIT UNION.

I’ve literally been calling this place for 2 months straight about a refund on my car insurance. They’ve not returned my phone calls after multiple messages. They’ve given me the run around since day one! They have no problems taking my car payments every month but not so so quick to give me my refund no one there is doing their job!!