Gary Lang Auto Group State Rte, Mchenry

My first time ever buying a new car. Ed was great!! So friendly, nice and helpful showed me how to work the features in the car as well as helped me pair my phone to the car after purchase and showed me how to work those features. Jason in finance was fantastic as well! He helped me get my rate to where I wanted! Both were really great, decent guys!! A bit of a drive for us but totally worth it!! Will definitely be back!

Kyle Jones went above and beyond again! I’ve bought 3 vehicles here and will continue to buy here. They valued my time and we were in an out in less than 2 hours total!

Went with my husband here to look at some Subarus that were interested in then finally pulling the plug to buy our first car together. Alex was very professional and helpful when it comes to explaining things especially if you dont know much about the car you’re looking into.

Michael Gonzalez was great! Not only was he professional but he was honest, funny, and personable. I liked that he listened to our goals for our car purchase and ran with that. We’ve had car salesmen try to push something else completely even after listening to what we want. Super smart of Michael, not only did he make a sale but we didn’t leave irritated! Ha! All around a coordinated experience too. Thanks.

I had a great experience buying my Outback thanks to Shane! This is not an easy time to find cars, buy cars, make good deals with trade ins....difficult environment all the way around...and Shane went above and beyond to make sure that I was taken care of. He communicated well ever step of a way, made sure that I got the right car for me, and was just so pleasant to work with. Thanks to Gary Lang Subaru and to Shane! I love my new ride!!

Great experience with this dealership. I was at a different dealership earlier that was just horrible and hesitant coming to another one but the minute I walked in to Gary Lang it was a whole different atmosphere. I was greeted right away and made to feel so comfortable. The whole process was so easy. Everyone there was great. Highly recommend this dealership!

Gary Lang was the first stop we made when shopping for a car. Jeff Vicari showed us some great options. We wanted to shop around and after shopping all day we ended up going back to Jeff. He helped us get a car that is perfect for us. The entire staff was great. Definitely will be back when we need another vehicle. Thank you Jeff!

Took my car in for service, there was noise and engine light on. They told me all the things that that needed to have serviced on and I would pay over $6,000. Had them fix noise and whatever was causing engine light on. Left service and I can still hear noise. Take it back in and now they are saying the noise is something else and want to charge me $2,000. You said it was fixed it the first time and now want to “fix” what’s REALLY wrong!! These guys are just guessing. No thanks I’ll take my money elsewhere. And why charge me another diagnosis when I went in for same noise you guys supposedly fixed. You guys are terrible! Too bad I was looking into buying a car from there for my daughter.

We had a great experience buying our new vehicle from Gary Lang Auto. Our salesman Dave Schultz, is knowledgeable, professional and made the whole buying process a pleasant experience. We even got our car much sooner than expected. I would recommend Dave to anyone interested in buying a vehicle from Gary Lang Auto Group.

I truly enjoyed my Gary Lang experience….this is my fourth car purchased from them. Each member of their team is extremely friendly and knowledgeable. I would definitely recommend anyone looking for a Subaru to head to them. Thanks Alex and Ed for the awesome experience!

Went in to look at vehicles, and was assisted by Matt W. And he was extremely helpful and knowledgeable. The best part was he was willing to find the right type of vehicle and loan program that best fit MY needs. Highly recommend him and the dealership. Thanks again MATT W.

We had a wonderful experience working with Jeff vicari. He’s so polite and down to earth. He gives it to you strait. He understands the value a good rapport and he made buying a car enjoyable again. 10 out of 10 recommend

I had problems with the brilliance dealership in the past so I came to Gary lang to my my now Subaru. Buying my car was very easy they even drove my car out to me. However the service department has made it a little difficult for me to want to come back. My mirror got taken out by a block of ice in January (now end of April). In January I had surgery so I couldn’t drive till about 8 weeks ago. I then brought my car in it took 3 weeks for the mirror to come in. I am okay with that as it’s not their faults for shipping a part to them. The problem I have is that they called me to tell me they are painting it and will give me a call in two days. Never got a call and had to call them two weeks after the call they got the part. Scheduled to bring my car in a week last (so they have had the mirror for 3 weeks). When I brought my car in they told me that the mirror paint did not match my car and that they didn’t even open the box in the three weeks that that had to check if it matched. And now it has to be sent out to get painted.

Worked with Noah from Sept last year to spec, order and obtain a GMC Sierra 1500. Absolutely flawless service during these crazy times for trying to buy any kind of vehicle, let alone a truck. Was super pleased to pick my brand new truck up in the December and two months in we’re going strong. I will return to Gary Lang when it’s time to upgrade my wife’s car in a couple of years.

Went in to Gary Lang , not sure what make or model I wanted just an idea of budget range and what vehicle accommodations I needed for my family and fast paced work week. Matt Colrain was extremely knowledgeable and put us in the perfect vehicle. Thank you Matt for making the difficult vehicle buying process a smooth transaction!

Zak Eichmann might be the best there is at Gary Lang Chevy. Not only was he knowledgeable, he was incredibly easy to talk to and made me feel valued as a customer. I wouldn’t want to work with anyone else, and I can’t imagine working with anyone else. If you need a Chevy, got check out Zak.

We stopped in to Gary Lang to do some window shopping. My husband found the vehicle he was looking for. Our salesman, Noah Cherry, went above and beyond to get us both the price we wanted. Noah Cherry worked with us for a long time. We are very happy with our new vehicle and will be sure to go to Gary Lang again and only work with Noah Cherry. Thanks again

Great group of guys to conduct business with, Alex even picked me up at the train station so i can pick up my car at their dealership. I would recommend it to anybody! Definitely a good place to buy your first car.

I got a used car from here and one of the workers daughters previously owned it. They told me the car was all good and kept up with and showed no accidents on the car fax. After getting the vehicle it started having such bad issues and I took it in and it needed 4k in repairs in order to even drive again. A part in the car was replaced by hand due to being in an accident that was never reported and it completely ruined everything else in the car. I contacted them about this expecting maybe for it to be compensated due to them lying to me and have all the proof for it and all they did was try and sell me another car when I’m in no financial position because I have to pay off the repairs and continue to pay monthly for this car. I was just fed lies just so they can get a sale off. Now the only “help” they can offer is just trying to lure me into buying another vehicle

Came in to find a vehicle for my daughters and I. Was greeted with such respect by all employees. Had great experience with Zak and Sebastian going thru options and finding something that suits mine and my daughters’ best interest and safety. Very easy to work with and an overall great experience. Would definitely recommend doing business here!

Bill Ciszon exceeded all expectations and really helped us in making a great purchase! All staff we encountered were friendly, accommodating and answered our numerous questions. We have already recommended Gary Lang to many of our friends and family and will continue to speak our praise. Thank you!

If you're considering buying or leasing a vehicle. Gary Lang is the only dealership where you need to shop. Eric Loredo (Sales Rep) and Mike Fullmer (General Manager) are first class people to work with. They made feel comfortable and were extremely fair with pricing. I highly recommend them!

Matthew Loescher made my car buying experience easy. He was up front and honest throughout the process. He showed me many options and found the perfect car for me. He will have my business in the future.

Every experience with Gary Lang has been positive. For times of concern, the representatives at Gary Lang are always accommodating and work with the customer to find the best result. I would absolutely, without a doubt, recommend Gary Lang to anyone searching to find a car.

Can't tell you how disappointing this experience was. Oil change not done properly had to goto the BMW shop to get it corrected...they paid 1/2 of that cost...should have been all since they were supposed to do it but during the inspection at the BMW dealer the rear brakes were completely shot and failed the inspection. Another immediate $500+ expense that should have been caught during their inspection...I submitted invoice and asked them to pay for atleast 1/2 and now I am getting ghosted. They don't care about their customer just the sale and just your money...I would avoid. When you by an expensive car you have certain expectations. When you are assured by both the sales person and sales manager that all used cars are inspected and that we don't put cars on the lot that aren't ready. If the brakes need replacing tell me and say we aren't fixing it. but don't tell me all is good and its ready to go when its not...I have a family I want to keep safe.

Excellent experience. The Service Advisor (Dino) is outstanding. Best Service Advisor I have ever seen. The customer service and quality of the auto mechanics is excellent. Thank you, very much.

Experience was great. Erik was very helpful and professional. I’m looking forward to doing business with him in the future. I love my new Cadillac ct5

I just leased my 3rd Kia Forte from Gary Lang and each time I have had a wonderful experience! Mike Lazarro and Jordan Suchowski were extremely helpful, knowledgeable, and kind thru out the process, and worked hard to get me the price I was looking for. Noah in finance worked hard to streamline the often difficult process of car buying/leasing and was super helpful as well. I highly recommend this dealership!!

Scheduled a 4pm CST Friday appointment for an oil change. Was asked if I wanted a complimentary car wash, said sure. I always drop my vehicle off and pick up the next day. In this case, I needed to wait for the oil change, and I made the assumption that since I had a 4pm appointment, it would take 20-30mins. Unfortunately it took 1h 40mins. I was not informed of the duration, and missed a dinner date due to the assumption/miscommunication. The assistant discounted the bill due to this, which is appreciated. Recommend that customers are advised of expected durations when they are going to wait for their vehicle in the future. Thank you.

Just received the worst service I've ever had from the Kia service department. Took a key fob to get programmed and when I got there to pick it up it didn't work. They told me sorry but nothing we can do about it after they charged me $90 to get my keys back just to find out it doesn't work. All they would of had to do is tell me the key fob I was brining in most likely wouldn't work before hand. Then they also wanted to charge me another $45 to cut the key that cane with the fob just so i could open the doors. They have continued to let me down each time I've tried to use them for any kind of service. Do yourself a favor and stay far away from this place. I've even tried to buy a vehicle from here only to have the manager change the deal at the last minute because he decided they could do better off someone else.

Due to an issue with the truck back window taking on water- we had to bring the truck in for service (after the surprise of discovering our backseat, carseats, headliner and back all soaking wet due to rain and finding out this is an issue with this model truck) we brought it in last Wednesday to be serviced the next day. No loaner cars, but told we would have the truck back no later than Saturday (hopefully Friday). After no communication for days, Monday we finally get a return call that waiting on GM to approve fix. Again, no loaner cars and little communication with promises of call backs since Friday and calling and leaving messages we finally get a call on WEDNESDAY of the following week the truck is ready to be picked up. Our headliner is stained and was told by the service tech there is nothing the dealership will do. Was told we would have a call back by a manager yesterday, again no communication. Buying the truck was easy at the dealership, bringing it in for any warranty work has been a nightmare. Follow-Up from previous review: I am changing my review as it turns out Sam, our service guy was one foot out the door and is now no longer with the company. Since dealing with a new rep, we had clear communication and the stain was corrected/cleaned with no marks remaining. Thank you GL for fixing someone elses mistake and taking ownership to make things right! Again, GL stays loyal to it's customers. It's ashame that someone who was leaving the company couldn't continue with GL loyalty until the very end.

Great experience at this dealership! Tyler Stein and John Speaker, exhibited incredible professionalism, knowledge, friendliness and wisdom during their drop off with our brand new car.

The Gary Lang Service department provides exceptional service. Dino and his team are very knowledgeable and professional in how they operate. I highly recommend their Service Department.

Matt and Kyle made this experience wonderful. Very easy and professional to work with. Jason in finances help with the warranty just added to the experience.

Matt Loescher made my experience at Gary Lang fun and entertaining, rather than the usual dread of looking for a new car at a deralership. I look forward to saying hi to him when i get my oil changed in the service department

Went in looking for a new car and low behold we found the right one. The process was super easy and the sales team and finance did us a solid. Thanks Gary lang.

Jared and his finance manager were extremely helpful and made sure everything was explained and that I understood everything. They are super friendly and knowledgeable would absolutely recommend them and will definitely go back

I had a wonderful experience here at Gary Lang! Matt Wollman was a great salesman who was eager and willing to help me find a car in my price range and with all the features I wanted! He was super friendly and I 100% recommend buying a car from him and from this dealership!

The sale went a lot smoother than we thought ,all to the handling of our sale by Thomas. He did an excellent job getting the vehicle that was hard to find.

I bought a car from Gary Lang a few months back and my salesman, Matt Loescher was very friendly, knowledgeable, and professional. He made the process super quick and painless. Highly recommend!

Jeff Vicari was great helping us with our new car purchase. The entire staff was pleasant to work with, we had, no hassles, and we had our best new car buying experience here!

The Salesman that I met today Brandon Venditti was hands down the best one I’ve had as yet. I’m a GL customer since 2015 and I keep returning and driving over an hour for such great consistent service. He and Johnathon met the challenges we faced and I am so happy with my new GMC!

Our salesperson, Nick, was very patient answering our questions and helping us navigate the process. I would definitely recommend him and Gary Lang Auto Group to any friend or family member looking to purchase a vehicle.

Dave Shultz did a fantastic job handling the trade in and explaining all costs associated with new Forester purchase. No markups added unlike other Subaru dealerships. Would definitely do business again. Might have to come back for another Forester or BRZ soon... Thanks!!!

I spent months looking at car and finally had decided on a Crosstrek but ultimately the hard was trying to find one that wasn’t being overcharged. So I ended finding a 2021 limited from gary Lang and with all the amazing help from the Subaru sales Representative Dave Schultz we struck a deal!! I cannot wait to to travel and explore everything I possibly can with this car. I 100% recommended talking to Dave if you’re interested in a car in here and I don’t think too many places will beat there prices!

I went in to check out a few vehicle options. I worked with Jeff Vicari who kindly greeted us at the door and he was able to answer my questions not only on the vehicles of interest as well as my financing questions!! Would suggest to family and friends. Ask for JEFF

We would like to compliment your employee, Noah Cherry for his professionalism, courteousness and was most helpful in helping select my family's new car. He went above and beyond to answer any and all of our questions. He even took an hour out of his own time to patiently explain the features of the car. Noah is very personable and honest. We would strongly recommend him to anyone looking for a new vehicle!

Brandon Waller is a great salesman, one of the best. Gary Lang Auto Group is a great place to purchase a vehicle. Highly recommend!

Tyler Stein and John Speaker listened with intent and gave a response that was very detailed and understanding.. I would highly recommend these two individuals to continue what they’re doing in their career. Very impressed!

Jordan Suchowski is our go-to guy when purchasing or leasing Kia vehicles! When my Dad and I first went in a few years ago to look at my options, Jordan was unbelievably helpful and personable! We went in there thinking "we won't find anything" but he helped me find exactly what I wanted for the right price. He holds great conversation and is totally down to earth. We appreciated his honesty and communication! Since then, we have decided that all of our cars will be purchased through Jordan! Just last night, Jordan helped me get into a brand new 2021 Kia Sportage S!!! It had all the bells and whistles I wanted and he was willing to try his best to get my payments exactly where I wanted. He definitely fought for me back & forth and didn't stop until I was satisfied! He made the process smooth and fun! I HIGHLY recommend Jordan for all your future car purchases!!!

It was wonderful experience. The vehicle was fresh off the truck with the colors and features we wanted. We are thrilled with our new vehicle!

Shane was phenomenal. He was courteous, polite, and genuinely took the time to learn about me, my situation, my needs, and have careful attention to all of those things. All of our future cars will come from Gary Lang. Shane is the man. Jason was also phenomenal. He was polite, respectful and efficient. How many people can say that about a finance manager? He was a gem to work with, and it was a pleasure. Jason and Shane were an amazing team.

Brandon was a great help, he made my purchase of a 2022 Kia Seltos very easy and enjoyable. Thank you Brandon and thank you Gary Lang Auto

Like to say thank u to sales Brandon venditti and finance managers Spence on working with me and did a really good job so hard with the banks to get me a approved on 2022 chevrolet I be back to work with them in the future thank u for the hard work.

Joe and Ashley were great, despite delays with the repairs and computer issues. They kept me informed and eventually drove me back to my office. Ashley picked me up when repair was complete, she is very personable and will make a great addition to your service team. Things may not go as planned but your team handled it in manner that was professional. Thanks again Joe and Ashley! Alex Wiezbicki

I live out of State and let me explain something from all the dealerships I’ve dealt with the past couple years Gary Lang Auto Group was fantastic, the process was wonderful we got our financing real quick and the interest rate they gave us was wonderful, Zak was very communicative and worked with us throughout the entire process and I would definitely work with him again and would recommend Gary Lang Auto Group to anyone their prices are good.

Sale person was kind of pushy and when I had a problem with the vehicle my mechanic told me to bring it back to them because it was only two weeks ago that I bought the car have a service department went and got the salesperson that's hold me in the car the salesperson proceeded to tell me sad I signed a waiver saying I was taking in the car as is that there is nothing that they can do for me and then proceeded to argue with me about the fact that taking it to a small mechanic to have it worked on was not very smart that they tend to jack up the prices and tell me things that aren't really wrong with the car other than that everyone else that I dealt with their was very professional and the car is not a bad car it just needs some work my mechanic advised me just to take it back to see if there was anything that they could do as far as some of the repairs on it but then I feel the social try to turn it into something else like I was trying to scam something I probably would not back to this dealer for anything again and furthermore I ordered some parts on Wednesday of last week and they still have not gotten back to me and let me know if they're in or not I just think that their customer service could be a little bit better and some of the sales associates I need to lose their high-and-mighty attitude

Love this dealership! Everyone is friendly and helpful! Alex is awesome and makes the process VERY easy!

Went there looking to buy a Kia telluride but they sold the one we wanted the night before. Ended up buying a Chevy traverse instead. We were treated well by all the people we dealt with. Sorry to Chris that we didn't buy the Kia. Big thanks to Izzy our Chevy salesman. Don't know if we got a good deal or not and dont care. The car is awesome looking and my wife is happy so that's all that matters to me.

This was the 1st car I ever bought where I didn't have to haggle about price or trade in! I would definitely go back when I need another car or truck!

They really wanted to work with you. They do just about anything to make the customer happy. Thanks to Brandon and Sebastian!

Steve, Ryan and Jake were excellent! Car came on early, they kept updated throughout the process. Everything went beyond expectations, was a wonderful experience!

We always use Gary Lang Auto for our car etc. They provide great service and are always a pleasure to deal with.

Joe and Ashley were great, despite delays with the repairs and computer issues. They kept me informed and eventually drove me back to my office. Ashley picked me up when repair was complete, she is very personable and will make a great addition to your service team. Things may not go as planned but your team handled it in manner that was professional. Thanks again Joe and Ashley! Alex Wiezbicki

I had a wonderful experience here at Gary Lang! Matt Wollman was a great salesman who was eager and willing to help me find a car in my price range and with all the features I wanted! He was super friendly and I 100% recommend buying a car from him and from this dealership!

We worked with Kyle Jones wrapping up a lease contract. He presented the facts professionally and helped with all our needs. Ryan also stepped in to verify all facts in our car buying experience. They were both pleasant in our dealings. Thank you Gary Lang Auto!!

Went in for first oil change. Told them when I scheduled the service that the horn was not sounding right. When I came in for the service, was told that the experienced techs were not there and could only do the basic oil change. They then informed me of a software update that a needed... but again, the tech was not there to do this, so I'd need to schedule another appointment. Not sure why they can't organize the appointments better so customers don't need to waste time on 2 trips.

I went in for an oil consumption test 3 times and they told me there was nothing wrong with my car. I realized they had documented my mielage incorrectly. How are they going to provide service or even know if my car has the defect of oil consumption or not if they don't document correct mielage. They are always on a rush to get you out, but take forever to do something as simple as checking the dip stick for an oil change.

Steve, Ryan and Jake were excellent! Car came on early, they kept updated throughout the process. Everything went beyond expectations, was a wonderful experience!

Recently had a regular oil change on my 2019 GMC Sierra. After 2 weeks noticed large oil puddle under vehicle. I inspected under engine and found oil filter loose. Oil had been leaking how long, and how much oil was left in engine? Returned vehicle to Gary Lang dealership and they worked on problem. This is a routine service that should have never happened. My question is how much damage has this caused to my engine and I feel as though I was dismissed with a “free oil change” next time. How does one calculate the lessened life of an engine?

Steve my advisor helped with getting me in to verify my problem, when another dealer did not have a tech for it. Diagnosed quickly and fixed in a timely manner. Even gave me a ride back to Huntley so my wife didn't have to leave work to pick me up.

Courtesy is not a top priority here made an appointment to see a vehicle on Saturday they knew I was traveling from Chicago to McHenry about an hour and a half away I get there and was told that the vehicle I was there to see had just sold 15 minutes prior to my arrival so I went to a dealership down the way and purchased a 2012 Yukon for only 11,000 when they wanted 13,000 for a 2009

Fantastic Customer service by Chris Marulli! We live a bit away from Gary Lang and he had arranged my car to be dropped off for us at our home! So very helpful. Appreciate him going above and beyond!

I had the best experience that I've had at any dealership. I will continue to keep coming back. The staff are so helpful along with our salesman Colton. He helped us out a lot and got us two new vehicles. Thank you Gary Lang keep up the good work. I highly recommend Gary Lang to anyone. We'll definitely be back in the future for vehicles.

My car was totaled and I wanted to find a good used car to pay cash for. I visited other dealerships and looked at a lot online. I ended up at Gary Lang and was greater by Zak. Zak didn't talk or act like a "used car salesman" (which would have driven me out of there quickly) but was, instead, happy to let me look at what I wanted to look at and drive whatever I wanted to drive. No pressure, no sales tactics, just good conversation and service. Zak, you make Gary Lang Auto Group look good. Keep up the great work!

Jason in finance is 100% amazing! He really helped us out and managed to get us a lower interest rate than we thought possible..

Awesome place to go I told them what I wanted and where I stand with my payments. Bill and Jaclyn are the best sells people I have ever dealt with they are so nice and really friendly to talk to, they listen to your needs and help you out with it they don't stare you wrong, My family and I love my new truck and we will be going back to them if I need another vehicle or for my son when he grows up. Gary lane team thank you 👏🙌👍!!!

Thank you Christopher and the wonderful Service Team at Gary Lang Chevrolet. They were very friendly and accommodating especially with my crazy summer schedule. They answered all my questions and or concerns i had and My vehicle was ready when promised. I would diffiantly recommend the Service Department.

My experience was exceptional. Everyone from the sales rep to the financial person was excellent and a pleasure to work with.

We always use Gary Lang Auto for our car etc. They provide great service and are always a pleasure to deal with.

Alex Williams is an amazing sells guy!! Definitely recommend.

Kyle was professional and treated up great. Very knowledgeable and very nice. Also extremely helpful on the process. Would definitely come back.

Very attentive and friendly staff. Selection was low.

Gary Langs people are always very helpful and very happy to see you.They have snacks and drinks in the waiting area. They take the time to explain what they will be doing to your car so you will understand it.I love these guys. You won't find better people anywhere else!

I went in to look at an upgrade for my Mitsubishi. Shane was wonderful and switched me back to a Kia that I absolutely LOVE! He was patient and kind he took the time to explain everything and make sure I was in the right car for the right price.

I met with salesman Kyle Jones, and he absolutely exceeded my expectations in helping me to purchase a vehicle. His professionalism and knowledge helped me to make the right choice. He really listened to what I was looking for, and not only made the process easy, but truly enjoyable. I would recommend Kyle and Gary Lang to anyone who is looking for a flawless experience.

I’ve had many great experiences with Gary Lang. I’ve bought 2 vehicles from Steve Paslawsky. Great guy and straight forward. Not your typical car salesman. Definitely makes car buying a lot more enjoyable. I’ve also had great experiences with their service department. All around great place to to buy vehicles. I will continue to use them in the future.

We came in knowing what car in their inventory that we wanted to purchase. After some driving, our Sales Pro, Reilly Huber, walked us through each step of the process quickly and efficiently. We came in with good financing and the finance part of the group was able to pick up an even better rate. All-in-all, a good, quick experience that got us back on the road and moving with our lives again.

Nick the car salesman was awesome! He was easy to work with and very knowledgeable about the vehicles . He made The process of purchasing a new vehicle Easy ! The gentleman that works to finance department Was very professional He explained the options that were available and guided us through the best ones.. Will definitely buy My next Vehicle From Gary lane when the time comes !

I was very impressed with how smoothly the purchase of our vehicle went. Our salesman did an excellent job reviewing cars with us. The finance person went above and beyond to get us a very good rate and kept us well within our budget.

First,Cora was very instrumental in getting me to the dealership.She was so pleasant and informative.Please recognize her. Michael Hurtado was the best!He walked us through things like we were more of a friend than a customer. Before coming here other Chevy dealership kept changing their story to us about the APR and the car can be available in 4 weeks to 6 months to the car is not even in the USA! to hey you should buy a car for your son even though it’s not the one he wanted. You guys had no bad cop good cop pressure tactics.Thank you for that. I am more than satisfied with my dealings with Cora & Michael😀😁!!!

Great experience at Gary Lang Auto- Michael Gonzalez was amazing in helping with the process of buying this car; incredibly easy going and informative . You can really tell the owner and his employees care about their customers

Waited all day, the next day, for the sales manager to call back with our finally deal and pricing. Never got a call on a vehicle approved for. Just needed to work out some negotiation. However, Matt the salesperson, there is GREAT! Only reason I recommend going is he is highly knowledgeable and funny.

I purchased a used vehicle from here at the beginning of June 2021. I actually was pretty worried about this, because I was trading in a vehicle that had a pretty spotty history. I had actually been to a couple of dealerships prior to this one shopping my existing car around for a trade-in, and wasn't real happy with the amount offered. I was called out of the blue by someone from Gary Lang and was encouraged to bring it in, and they had the exact used vehicle I was interested in, and it was fairly convenient for me to get there, so I figured I'd give it a shot. I'm SO glad I did. I worked with Bill Ciszon who took care of me, and I was in and out of there in less than two hours, amazing experience. The choice of who to talk to when making a large purchase like a car always comes down to two things for me - price and service. I thought Gary Lang excelled in both areas - I felt very comfortable with not only what was offered for my trade, but the purchase price of the car as well. Everything was presented up front and it was a very easy process. Would definitely recommend checking this dealership out if you're in the market for a car as the property contains several dealerships and a HUGE lot - tons of inventory. Thank you again Bill and Gary Lang Auto Group!

We were looking for a Subaru Crosstrek and Gary Lang meet our needs. They went above and beyond! We worked with Alex W and he is an amazing person. He is not car salesman; he is your friend! He made the whole car buying process effortless, and the dealership supported him from the sales manager to the finance and service team.

Great service got me a great deal on financing and were overall just nice and down to earth , I apreciate everything you guys did for me and how fast I was in an out . They even had the car on the side ready for me with my name . Overall just a great experience 😌 Thank you so much I'll definitely be back to get that Civic Si nextime

I purchased a Kia from this auto group. The sales guys Matt and Chris and the finance team of Jason and Noah were great. They made the process easy, quick and I was happy with the deal. I’ve purchased lots of cars and this experience was top notch.

Great customer service! I worked with Kyle Jones, he was very friendly! He even brought my car TO ME for a test drive. I highly recommend!! If you are in the market for a car go here!! You won’t be disappointed.

Kyle was honest and straightforward. He was extremely friendly and helpful from the very start when I walked in and through the very end when I drove off in my new vehicle. He understood what I was looking for and wanted and did anything and everything he could to make that happen.

Gary Lang Chevy did an excellent job of selling us a new Equinox. The sales person - Bill Ciszon found the SUV we wanted in a difficult market and gave us a great deal. The paperwork was completed quickly and we are very happy with our new Equinox.

We went to Gary Lang today and left with a vehicle that we are super pleased with. Thank you Matt Colrain for the excellent service! You did an awesome job getting us into a vehicle within our budget, and explaining everything thoroughly. Would highly recommend Gary Lang….ask for Matt!😁

Definitely a busy place, but not great at estimating the amount of time it takes for service on a car. Also, I was told my car was ready twice when it wasn't, it just happened to be another white car - so, Definitely they need to work on their attention to detail. The overall attitude of the person i dealt with was great, though, even apologized when she falsely told me it was my car that was complete. I know when I bought cars here though they checked my credit a BUNCH of times, which is why I dock them a star. Let's face it 12 hard checks in one day? Ridiculous.

I am so Thankful for Gary Lang auto and Tyler specifically! Tyler helped us so much get into a reliable vehicle quick. The process was so smooth and took little time to get everything signed and ready! I 100% recommend reaching out to Tyler. S at Gary Lang.

Matt Colrain made our car-buying experience one of the best ever. He was patient and worked with us until we found our perfect car. Excellent service and would highly recommend. Ask for Matt!!

all i gotta say is Matt was the bomb & his personality was 11/10. if you’re looking to buy a car i suggest going to him. definitely the best car buying experience i will ever have. thank you so so so much!

Matthew Colrain just sold me my daughters first car. He was fantastic and patient with all the test drives we completed today. He made a great experience for me even better. Thank you Matthew!!!

Michael Hurtado is fantastic! He is patient, efficient, realistic, and truly took my wants and needs into consideration. I had come from another dealership earlier in the day and the level of service was night and day! 5 stars all around - give Michael a raise!!

Third family car from Gary Lang. No issues in the buying process. Johnathan Speaker is awesome wont go with anyone else. Only issue, on the Kia side 2.5 hours for a scheduled oil change is crazy!

Great experience. I dealt with Jessi Matos as my salesman. Very knowledgeable guy, very informative. He was able to get me in a new Chevy Blazer. Also took his time to explain everything the new Blazer had to offer. Not a pushy salesman. I would definitely recommend him when you go. Thanks Jessi and THANKS GARY LANG TEAM

Went for a 30k miles maintenance package at 12:07 pm, spoke with Jeffrey and he told me it will be done by 5 pm. 3 hours later he calls me and tells me they can't do it today ,but they can do it tomorrow. I explained him that that's not possible, need the car to take the kids to school, he didn't seem to care much about. Didn't offer me a loaner car or something, just told me to come pick it up. Very rude, can't believe I bought a car from this place. Won't be coming back here, that's for sure. Stay away from this place

This is the place to go if you wanted to get treated how a dealership should treat customers the salesman were friendly and didn’t put any pressure on you, also found many options for me and didn’t give up without leaving with something. Also a shout out to Matt Colrain and Jordan on helping me with my dream truck and everything they did! Will definitely continue business with this dealer

We had a very pleasant experience purchasing our Subaru Ascent. Raphael was very helpful in acclimating us to the car's features. We took possession of the car in tip top shape.

First, we had issue with communicate from Service Tech Dino for our GMC. What is the point of making a reservation if you do not uphold it. My husband spoke to Dino once in the afternoon. Dino stated its in the stall and is next. We didn't hear from him so we called at 5pm and Dino was gone and noone had looked at it yet. 2 days of lost wages. With that said, Chevy did waive one of the fees but could not find the issue. 2nd car - Chevy Cruze was brought in and we paid 1800.00 for service. On the way home from the service center the engine light came back on. They couldn't take the car immediately to look at the problem and we couldn't go another day with more wages lost. Joseph was the service rep, he was very nice. Finally, we got it back in. Now the service said it the computer. 1. Why didn't you find the issue immediately? Lastly, wanted to charge us 680.00. Joseph said thats the lowest he can get the repairs. My husband said no, take it off the rack. All of a sudden it now down to 560????? Really, the lowest you can go. Seems like a scam to me.

Awesome dealership! Got the truck I wanted and a great deal as well!! Steve the salesman and Ryan the sales manager were awesome to say the least. Highly recommend buying here!!

It was such a good experience. tyler and john were hilarious and made the whole process so much better and easier for us! everything with buying the car was smooth and was also super fast as well.

I really Appreciate Matt Colrain and Jordan helping out my wife (Courtney Sturman) in getting her dream truck. She searched everywhere and you guys were able to make it happen. Thank you so much for helping us find the right truck with everything we were looking for! I AM DEFINITELY GOING BACK TO GARY LANG FOR FUTURE CAR PURCHASES

Jeff Vicari made our car buying experience a great one! We came in and Jeff was courteous and respectful of our needs and time. I would definitely come back to work with Jeff on another purchase in the future.

Recently made a purchase here and Rafael went above and beyond to find the perfect car for me. He was very helpful and I definitely recommend his service.

Tyler and staff went above and beyond to assist me getting a new car. Amazing customer service. I would recommend anyone needing a new vehicle to come see Tyler .

Had a very poor experience wanting to purchase a used vehicle from them. After they were helpful answering my questions, they then tried to sell me the vehicle for $1,000 more than they originally stated and their site has listed. Stating “it was listed on our site and cars.com incorrectly, it should have been $2,000 more, but we discounted it for you.” After push back for them to honor the price originally discussed and listed online, they insisted to upsell me at this new “discounted price” even though the vehicle was clearly not worth the additional cost. Over a week later the vehicle is still listed the same lower price. Odd, since that’s “incorrect.” I’m usually not one to assume things like this, but I can’t help but believe that maybe if I was not a female they would have talked to me differently or handled the situation differently. Piss poor service from their sales department. Would not recommend anyone purchase a vehicle from them.

I have 2 Warranty issues with my box van and only 1 was dealt with. I've been waiting for 2 weeks for someone to get back to me. also called twice to get an answer about the issue and no one called me back

I bought my 2019 KIA Sorento SXL here and the experience was great! I have also serviced my Sorento here and the service department is always great as well.

I had a 2011 Cadillac SUV I took it in because of water leaking into the front passenger floor. The took the car into the car was and said they see nothing. I took it home and a few days later i noticed water on the floor after a rain. Took it back and they did the same thing. So a week later after a heavy rain the electric back hatch on the car would not open. I took it back to GL and they called and said the storage space in back was full of water. So I go in to the dealer and the service guy walks me to the car and the entire interior of the car is on the floor. He tells me all of the electric in the back is burned out and it will be $5000. I call my insurance company and they tell me its a mechanical failure. The drain from the sun roof has a bulletin out saying it was made too short and should be replaced. It was a known defect! I asked the shop guy about it. He said "do you think we read that stuff?" Do they base their work on the mechanic that just came from oil change class? I work in a related field and read bulletins about problems all the time. I got Cadillac involved and they fixed the issue. I would not take a car back to them for service.

I walked into Gary Lang and was greeted by Matt Loescher. He was straight forward and quick and got me into an awesome Subaru! Everyone was so great, from Getting my credit run, to signing the papers. It went very smoothly and I was in and out! I will definitely be back!!

Very professional, extremely helpful, and made the whole experience smooth sailing. Would def recommend Bill S! He was amazing and Jake was awesome in walking you through all the features on the vehicle. Super friendly staff!

I hope to buy all of my future cars from your group. This is a process I greatly dislike, and it was so easy, non stressful, and transparent. I am thankful for your dealership, the sales rep, customer service people and finance reps. Thank you!

I first contacted Gary Lang about ordering a Camaro ZL1 over the phone and asked if they were charging over MSRP and was told they were not. I went in to build the car worked with Nick who was great and once the order was given to the manager I was told there would be a $2500 premium over MSRP after they said MSRP was the price 3 days before on my 1st visit. I asked about GM letter to dealers about markups and was told they have to charge a premium over MSRP because it is a rare car. Was very disappointed being lied to about pricing wasting my time.

If there were more stars I would give Brandon Waller more. Bought my son a new to him used car and it couldn’t have gone any smother. Brandon is very personable and is knowledgeable. No games and that’s what you want in a sales associate.

I’ve always heard their radio ads “If it’s not Gary Lang, you probably paid too much!” Well, today I found out that’s totally true! They worked with me to get me the vehicle that I wanted at a great price. They even washed the car and did an oil change before I left. Great service from a friendly staff from sales, finance to the management. If you need a car, I highly recommend you see them first! Thank you to my sales guy Victor Ramos for everything you did. You’re a Rock Star!!!

The experience the thrill! Bought today! My new command unit! Staff was courteous and friendly! Helpful and knowledgeable! Made buying simple and hassle free! Awesome people!! Awesome dealer! Greeeattt service and epic deals ^_^

Today I bought a car. I was very pleased with the people here. I had the pleasure of working with Kyle Jones. He’s a respectful and hard working sales person.

Bought my first car from a kind young man named Jonathan very relatable and understanding of my financial situation and I feel he did good work for me ! 10/10 will come back again

Thank you to Matt Colrain for selling me my first car. He was very patient and helpful with everything, and I had a great experience

Both Jordan and Jared helped me get my perfect new car without any hidden fees and way faster than expected. Highly recommend.

Very nice people working at Gary Lang Auto. They answered all my questions and concerns. I made my purchase and bought a car . Thank you.

Had a 5 pm appointment on Friday with Dave Schultz. He moved us seamlessly through process of buying out our leased vehicle. He even washed our vehicle & put on new plates.

I love going to Gary Lang . They always treat me well and make me feel special.

The people are nice, but it's still the usual waiting several hours for something that "will only be an hour." Be sure to avoid their "bumper to bumper and gap insurance" that you can get from your current insurance. It doesn't cover wear and tear. So, it's really more about them pocketing money to drive up your monthly cost. I initially got my car as a lease, and then financed it out. Suffice to say, it was a long wait both times for moving any paperwork around. I advise that you do your best to haggle if you want to get the right price. If it says Gary Lang on the back, you still might have paid too much.

Won't be back. Joke!! It's a shame my parents bought almost all there cars and trucks from Garylang. It really went downhill after Dave Dema left and Nancy. There was a lot of great memories. Even Bill Cizion. When we went to see him for a truck he was busy and put us with this other guy. That's where it all started lies lies lies . Then when confronting Bill he wasn't having anything to do with it. Then to find out that the sales guy we used had left or got fired. So since there was nothing in writing because we trusted him to follow though with what he had promised about the truck like replacing running boards and getting dents fixed. Butler service is a joke nothing but headaches. I'm 21 and finiaced my own $40 thousand dollar truck. So ya I'm very disappointed. We traveled from Barrington to come to this dealer because of how good the service was not no more. Won't be coming back and I don't think my parents will be either.

Caitlyn Drew’s was fantastic and answered all my questions I had about purchasing my first car!! Highly recommend this dealership

I’ve been a customer for seven years.I have purchased two commercial vehicles here and I have had my trucks serviced here but today, I had a quote for a radiator work in my truck and they gave me a price that it was a rip off that’s just 100% a rip off, they told me $2,250 just to change my radiator. I WILL NEVER MAKE BUSINESS WITH THIS PLACE ANY MORE.

Elliot at the service desk was knowledgeable & professional. He verified my service concern and kept me informed of progress though the day. The cashier was efficient & friendly . Unfortunately I do not remember her name. I thought I saw my vehicle in the front lot area but upon getting close, it was not mine. Noah in sales helped me out by having my vehicle brought to the front service area for my convenience . Great customer service, keep up the great work.

CAR BUYER BEWARE! These folks are not to be trusted. They will lie to get you in the dealer. They will lie about the price, including Truecar. They do not honor deals. They lied and kept me on the hook for my new car and then sold it right out from under me! General manager to Sales Manager to Sales Associate don’t care, are unprofessional and lack integrity. There are too many other dealerships to buy from and I recommend going anywhere else! Per the dealers absurd response below…the lies continue. I have confirmation that the car came in on June 26 and was sold on June 28 to someone else. Shame on you Gary Lang!

READ THE FINE PRINT IN THEIR ADS BEFORE WASTING YOUR TIME I contacted Gary Lang regarding the Facebook ad shown in the pictures. This ad appears to show a 2019 Denali with an MSRP over $68K for sale for $56K. Sound to good to be true? It is...... The nearly $12K discount includes many GM rebates that you most likely will not qualify for - including one for a previous GM lease, using GM financing (at 6% interest, no less), and the GM supplier discount. I IMed, called, and texted several people at Lang trying to get them to explain what was included in the $12K discount. I never got a straight answer. The tactic of advertising the highest 'available' rebates as a discount to the advertised price is annoying at best and deceptive at worst. To their credit, they do cover themselves with the vague statement in their ad about rebates. When I see this type of deception, it makes me wonder what other types of sales practices are used at the dealership. My advice would be to make sure you understand what GM rebates and incentives are available to you before ever stepping into this dealership.

Bill was great to deal with. Would recommend to anyone looking to purchase a vehicle.

Bought my first car from a kind young man named Jonathan very relatable and understanding of my financial situation and I feel he did good work for me ! 10/10 will come back again

Went in to test drive, worked with Jon Speaker, who was very friendly, listened well, and easy to talk to. Drive away that night with our dream car, Pearl White Lexus GX460. My wife looks so good driving it! Thanks, Jon!

Brandon was a great help, he made my purchase of a 2022 Kia Seltos very easy and enjoyable. Thank you Brandon and thank you Gary Lang Auto

Jeff was awesome to work with and got truck done for me ahead of schedule.

Thank you Kyle, Matt, and Jason for making my new car purchase so enjoyable.

My experience with Gary Lang was the excellent! I would not go anywhere else to purchase/lease a vehicle. There was absolutely no pushing me into getting a new vehicle like other dealerships. Carlos showed me multiple different vehicles that I was interested in, came back to me with certain numbers for a couple of them to see if that is what I wanted. Carlos listened to me and the features I was looking for in a vehicle, unlike other dealerships who just don't listen and come back with things you are not looking for. Everyone at Gary Lang was very polite. I will be back come the fall to look at used cars for my daughter, and I hope Carlos will still be there to help us out!

Went in to test drive, worked with Jon Speaker, who was very friendly, listened well, and easy to talk to. Drive away that night with our dream car, Pearl White Lexus GX460. My wife looks so good driving it! Thanks, Jon!

Gary Lang Auto group tried to charge me a $600 Doc fee when legally they were only able to charge $303.60 at the time due to state law. Be ready for a bunch of under handed business practices to try and squeeze you for as much money as they possibly can when dealing with Gary Lang Auto Group. Find a different more honest dealer.

I drove here on Tuesday, after visiting three other dealerships in the past few weeks. I live downtown, and made the trek because this dealership ranked highest in several of the dealer rating sites; over 1000 reviews and several with multiple purchases. Matt was so easy to work with--no pressure, willing to explore other options as I was undecided about color, and quite patient as I discussed the choices with my son. When I asked for a quote, he didn't play games, just gave me a good price right off the bat. Very refreshing after my experience elsewhere! We quickly had a deal. While the paperwork was being done, he helped me understand the additional options I was considering (cargo mat, a third spare key, etc) and introduced me to their parts department in case I had further needs. Since the dealership is nearly 70 miles from my house, I was trying to figure out how to pick the car up and he offered to deliver it to my house! Such a generous gesture and as an old lady, I am delighted by his kindness! I dreaded the whole dance involved in buying a new car, but Matt made it easy, comfortable and I feel quite good about the whole deal.

Took my truck in for an oil change over the summer. They didn't tighten my oil filter. Truck dumps oil on my driveway. Tightening took a complete turn. Two 10 dollar quarts of oil and a 20 dollar filter wrench later I get the oil pressure back up. Bring it in for next oil change last week. Told them the problem. They were unconcerned. Glad to charge me for the oil they spilled on the ground. 2 days later I get a replace air filter warning on my dash. 😡 I get angry driving by that place now. Paid them for me to do the work. Do you want your engine to seize up? Have it serviced at Gary Lang Chevrolet!

First off, let me start by saying I haven't been treated as bad as this dealership anywhere else. Here are my 2 cents on where you seriously need to step up your game Gary Lang. 1) If I make an appointment at 6 pm very much in advance and its confirmed, please dont make me wait till 6:30 2) Dont ask me, "Will you buy the car today" as soon as I step in. I mean I havent even seen the car let alone driven it and you're asking this dumb question. 3) I requested to see a WRX Limited and the salesman on phone said they have it. Please don't show me a WRX Base model after I waited half hour to see a Limited car 4) You said you "Don't want to put miles on the car so I can't take it out of the parking lot". That was the last straw. After everywhere you messed up you aren't even allowing me to put the car in 3rd gear. This is unacceptable. There is a very good reason I never called you back after those incessant voice mails you left me. Give me a very good reason to not detest you like this in future. I did buy a WRX Limited from a different dealership who treat their customers like they mean business and not waste of time.

Went into Kia dealership looking to purchase a used car. Salesperson greeted me as I stepped in, we sat down and then he went to check on some cars for me. While waiting for him I noticed dealership just started a morning meeting and noticed my sales guy attending that meeting while i sat and waited for him. Disappointed while waiting for him I decided to leave. I had waited for him for awhile. Not a pleasant experience this time though I have had my car serviced in the same location next door without hiccups!

Jeff was awesome as well as the rest of the staff. No tricks! Straight forward pricing. These guys still have integrity and are honest. Also Jeff made sure I got the best deal. I drove an hour to get to there location. I will be back. Lifetime customer here moving forward!

We're repeate buyers from this location and have referred our family members, who now have Subarus!

Steve Steele is my service rep.(always a superb guy) and this was the 1st time I bought my 2013 GMC Yukon Denali to be worked on at your location. Every one did a great job from guys who gave me a ride to/from the facility, the mechanics and Steve. But I was a little disappointed (small matter) that personnel did reset my oil life or place reminder for when my next oil change in the corner of the windshield. As a member of the working class, to me I spent a consider about of money for my (91K mile) maintenance service. Overall the service was excellent.

Brought car in for check engine light & was told if light comes on again to bring back in. Made it to Crystal Lake light came on. Today I took it back & left car for the morning. Made it to LITH so hope problem is corrected. Was not charged the first time when I was there. Today the repair was done for stuck control valve.

Zak Eichmann in Chevy sales was outstanding to work with! Great customer service and sales experience all around. Will be back again for future purchases! Thank you!

Matt Loescher provided 5-star service and we love our new car! Thank you Gary Lang!

This is the best car dealership. I purchased a car from Ricardo back in July and brought my father in to see him for a new lease. The experience was excellent and fun, who'd thought buying a car would be fun. Ricardo was very personable and listened to everything that we wanted in a car then delivered. He is what made the time fun and we had many laughs.

Louis Herrera was fabulous to work with! He did a great job for my daughter! If you are looking for a car, truck or SUV he's definitely the one to ask for!!

Thank you Christopher and the wonderful Service Team at Gary Lang Chevrolet. They were very friendly and accommodating especially with my crazy summer schedule. They answered all my questions and or concerns i had and My vehicle was ready when promised. I would diffiantly recommend the Service Department.

Thanks for the personalized experience! Giving the lease a try, and we'll see how it goes.