Frontwave Credit Union: Camp Pendleton-Mainside North

I refinance my auto and they took all paperwork, payment of changing title and listed their bank as the lien holder. After some few months, I checked my balance and realized the rate has changed from 2 to 18%.

They have been doing some online maintenance for 3 DAYS now!! I cannot access my account or transfer funds, I called to ask about my balance and customer service said they couldn't help me because of the update they are doing 3 DAYS of not being able to transfer money, I went to get milk for my child my card got declined because I need to transfer funds for safety reasons we only keep a small balance in our checkings, and now my daughters birthdays tomorrow I cant buy groceries or a cake for her THANK YOU SO MUCH FOR NOT CONSIDERING YOUR CUSTOMERS TO ENSURE THIS DOESN'T HAPPEN AGAIN WE'RE TAKING OUR MONEY ELSE WHERE. How inconsiderate! So now I have to borrow money from a friend how humiliating until this maintenance update is done!

Switch to USAA, service altogether is out of date and I was with them for 4 years.

Came in at 9:10, 10 minutes after store opened, was informed they could not use the card machine until about 9:30, was suggested politely to try back at 10:00 or have to have a seat; it was only 20 minutes so I took a seat. A few moments later another associate walks up to me and suggests I go be be "MORE productive" with my time and that they would call me back later song it could be another hour until her manager comes in. The approach was shrewd to say the least, i felt unwelcome at that point and more of a nuisance than a customer to be helped

It takes too long waiting in line. Nobody seems to get it at this bank! Could use extra tellers... this bank is very close to me but I usually go to another one because of the slow service.

We were waiting for a good 2 hours here waiting for someone to help us and than they said we were next and too someone else the wait is ridiculous