Frontier Community Credit Union Eisenhower Rd, Leavenworth

I cannot say how thankful I am for this CU. I hurt myself and was fired from my job ok the second surgery. I had my Mortgage and all my bills to pay for. Went from a high paying job to pretty much no pay. Every time I called for help they went above and beyond. Thank you Melissa for understanding my situation. I was a Lender for almost 20 years and pride myself on taking care of everything myself with a high credit score. This accident has hurt me more than anyone knows. I have talked to several people at the Credit Union and they have helped me above and beyond. I recommend this CU to anyone. If you communicate and try they will go above and beyond. Today I was feeling really down till Mellissa called. Thank you FrontierCU I will recommend you to anyone and will be forever grateful.

Unfortunately I do not recommend this credit union for anyone who has to relocate and cannot access their physical branch. They’ve made several mistakes since the onset of our banking duration with them. Prior to leaving Leavenworth I went in to establish online banking to do our auto loans. They mistakenly only did mine and not my husband‘s. So now that we’ve moved to another state the only way to pay without a fee is to do it at a shared branch credit union. Every new location ive been in ive called to get the nearest shared branch location without a problem. Today I had to speak with Anita who could not quite grasp the concept that I just wanted to know the nearest location, it doesn’t have to be in the exact same zip code, just the nearest within the state. Let me tell you that was an immensely hard task.

I have banked at this Credit Union since I moved to Leavenworth in 2013. Their strongest feature is their employees. They are friendly and veey helpful yet they are professional. The downside is the techbology. When I started the software and the website were the most user friendly I had ever used. Then someone made the decision to change software and it was a bad decision. First I lost the ability to send me Balance Alerts multiple times a day. Second we lost having our picture in our account so we were not asked for ID to make a transaction. So some nice young man set up a code for me to use so I didn't need my driver's license but with turn over I am being asked for ID again. Also very dangerous to security I lost the requirement for a password to make an external transfer. If someone hacks into my account at 2 am and I get a notice that an external transfer has been requested no one is?at the bank to stop it. We need that password protection. After an upgrade on May 6, the Balance Summary Alert and possibly other alerts are not working. I reported it on May 7 and as of May 10 it is not fixed. I stay for the people.

I have been banking with Frontier Community Credit Union for over 25 years. FCCU has financed 2 homes, 6 autos and a number of other financial projects. The main reason I continue to be a loyal customer is they consistently provide excellent service with great care. They are the BEST.

Most helpful of any banks/credit unions that I have dealt with. They are friendly, helpful, and always go above and beyond to make sure your experience is amazing and hassle free. Thank you!

We've had an account with this Credit Union for years. Staff has always been pleasant and willing to help. I called needing help to get online and the gentleman who answered was very knowledgeable and helped me get to my account online very quickly.

Have been banking here for several years but customer service has been getting worse. They act as if they are doing us a favor. The credit union doesn't exist without members

I have had a great experience with this credit union. I've had an auto loan through them for about 4 years now. I was given a great rate and they've been very helpful every time I've needed to contact them which honestly hasn't been that often. I'm able to manage my payments and account electronically without any hiccups. I really couldn't ask for more.

Super easy to do loans with this bank I live further away and am able to do everything online and have auto draft out of my account and they are always friendly and if I every need to do actual paperwork they always willing to email the documents. Everyone I've talked to has been knowledgeable and kind!

10 dollars to replace my CC. No thank you. Closed the account and walked away.

I have been a member for over 6 years. They have always been nice and helpful everytime I've needed asssitance. I like how there is a physical building that i can go into to talk with someone when needed. I definitely recommend this bank to anyone looking to switch or start an account.

I'd used online-only banks for many years, but came to Frontier initially for an auto loan. It is great to have the friendly and personal service now for all our banking needs, and the online + mobile banking services are even better than what we used previously.