Home > Payday Loans > California > Costa Mesa > FlexPoint, Inc.
Financial institution

FlexPoint, Inc. Kalmus Dr, Costa Mesa

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4.6
Closed
Wednesday9AM–6:30PM

+1 949-979-6286

http://www.flexpointinc.com/

151 Kalmus Dr d210, Costa Mesa, CA 92626, United States

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    Services

    • VA
    • Conforming
    • FHA
    • Purchase Refinance Mortgage Lending

    FlexPoint, Inc. Reviews

    D

    David Goles
    5

    Virgil Castillo and Angelina Le were Great to work with. Any questions I would have on my refinance they would promptly respond. Everything that they needed to help speed along the process was handled expeditiously and professionally. This was a very smooth process and I would highly recommend them and Flexpoint Inc. because they are a direct lender. With great appreciation! Thank you!

    Response from the owner

    Thank you for working with us and the great review.

    J

    Jennifer Hart
    5

    FlexPoint and our loan officer, Adam Efazat, made the entire mortgage refinance process painless and straightforward. We had a lot of questions through the process and our inquiries were always answered promptly and clearly. Getting towards the end of the process near the holidays delayed things by a week or two (more from our end than theirs), but they extended our rate lock without charging us for it and ensured we still got a superior rate with low costs.

    G

    Garrett Baker (24GarrettGold)
    5

    Sean was a wonderful help and really tailored the experience for me. He was flexible, answered all my questions with terminology I understood as well as reviewed paperwork with me. Not only that, but he referred me to an insurance broker that got me a much better deal on insurance.

    Response from the owner

    Thank you for the positive feedback. Sean is an amazing person and we are luck to have him on the team.

    S

    Secret Keeper
    4

    We went to FlexPoint for our Re-Fi. Virgil was so helpful and instrumental in us being successful in this process. I wish I could give him 10 stars. He's friendly, professional and has follow-through. Unfortunately, Roxanne, our loan processor wasn't anything at all like him. She didn't return numerous emails and phone messages, making this experience a bad one. I would recommend asking for another processor if you get her. Horrible. Period. I just saw another review mentioning her name saying the same thing. FlexPoint - this doesn't take a genius to figure it out. She's bad business. I highly recommend you ask for Virgil. He provides his cell phone and immediately returns messages and calls. Night and day service from her. Virgil, thank you for all you did for us. You truly made our experience as pleasant as could be!

    Response from the owner

    Thank you for your feedback. We are always looking for ways to improve so we can provide the highest level of customer service to all our customers. If you would like to speak with me directly about your specific situation you can contact me directly at [email protected]

    M

    Michael Soto
    1

    Disappointing experience, I made my goals very clear with Jordan yet suddenly when they have my new rate in place they tried to spin it as a good deal when it clear wasn't. Also they were not transparent about the new rate. Would not reccomend Flexpoint to anyone.

    Response from the owner

    Michael - I am very interested in having a conversation with you so I can fully understand the issues and hopefully find a solution that leaves you feeling good and satisfied with your experience with FlexPoint. Please send me an email so we can find some time to discuss. [email protected]

    B

    Brian Folb
    5

    We applied for a refi with a number of lenders and due to some complicated financial issues were unable to close until we contacted FlexPoint. They went the extra mile getting upper management involved to resolve the issues and close the loan. We couldn't be happier with their level of service.

    Response from the owner

    Brian, thanks for sticking with us to find a solution. We greatly appreciate the review..

    Z

    Zoar Lopez
    5

    Chris Longe and the rest of the staff I communicated provided great quality customer service and care. They made the refinancing process easy and were quick to respond to any questions I had. I would definitely recommend FlexPoint for any home loan or refinancing needs!!

    Response from the owner

    Zoar, thank you for the kind review.

    S

    Sammy Torres
    5

    Tahnee at FlexPoint is AMAZING! In a world of abundance, it's great to know when you've found what you're looking for. The team over at FlexPoint does not disappoint! If you don't know where to start, call and ask for Tahnee! She'll get you pointed in the right direction!

    6

    6167martin
    5

    My name is Martin Lee and I am reviewing on behalf of my wife and myself. We were fortunate to have Mike Eldeib assist us throughout the loan process. We didn't need to ask questions because Mike was so thorough in his explanations. He provided us with many options re: interest rates etc. He explained the advantages of different loan options and was a pleasure to work with. I would highly recommend Mike to anyone who is buying or refinancing a home.

    Response from the owner

    Martin, thanks for the great review.

    M

    Mark Gould
    5

    So we went with this company, Flex point. My wife and I had never heard of them. But we decided to refinance our current home. I am so glad we went with his company. They were very professional. They walked us through all the steps that were required. Once we started the process, we received our funding within a couple of weeks. The whole process was super fast. We would recommend them for anyone considering a home loan.

    Response from the owner

    Mark, glad that our team was able to make the process simple and that we exceeded your expectations.

    T

    Tracy Preston
    5

    I just finished my refinance with FlexPoint. My loan officer was Craig Meyer. It was a pleasure working with him. In addition to being very friendly, he was very knowledgeable about the whole process and walked me through it step by step. The whole process was fast and easy. In addition to getting an unbelievable rate and saving tons of money on my mortgage, I now have a new friend. Craig, your the best and I can't wait to refer my friends to you.

    Response from the owner

    Tracy, thank you for the positive review. Craig is one of our most knowledgeable team members I'm glad that you found our thorough, process and communication helpful. Thank you so much for the referrals.

    K

    Karl “Wes” Hanson
    5

    Recently refinanced my home with flex point. From the first contact to the last everyone was very professional and friendly. I had to contact my loan officer on several occasions and to my surprise she answered all my calls one got voice mail one time. I would recommend Flex Point without hesitation. Nice to work with people that had my best interest at heart. KW Hanson

    K

    Kristopher Sargeant
    5

    Just recently closed a mortgage rate refinance at FlexPoint. They got me a 2.7% 30yr fixed which was amazing! Mike Harrison was awesome. He was very professional and was quick responding to my calls and questions. The process only took a few weeks. I highly recommend FlexPoint!

    Response from the owner

    Kristopher, Thank you so much for the great review.

    I

    Ignacio Rivas
    5

    I Refinanced with flex point I have to say it was a fast easy process. Mike Eldeib What is the agent help with me and I have to say that he was more than professional always answer my calls and answered any questions that I had. We close in less than 30 days and Mike called me every day or every other day to inform me of the progress. I was very pleased with flex point in the customer service they provide and if anytime I have someone That needs to refinance I won’t hesitate to refer flex point and Mike. If a fast easy process is what you’re looking for and saving some money go to flex point I recommend it.

    Response from the owner

    Ignacio, Mike is great! Thanks for leaving such a great review.

    K

    Kamal Patel
    5

    I worked with Mike Harrison and Angelina Le from FlexPoint through my refinance. They both worked really hard and did a great job through the whole process. They kept me informed on where everything was in the process. Mike went above and beyond in helping me get more information on some items we found on my credit report fixed.

    Response from the owner

    Kamal, Mike and Angelina are doing a great job representing our company. We appreciate you taking the time to acknowledge that!

    M

    My AKGs Are Awesome (Facemelter)
    5

    Anthony Hainsworth, our loan officer and Ray Torres, our processor took amazing care of us throughout the experience. Communication was accurate, thorough and provided several viable options for our refinance. I'd definitely recommend them if you're looking to take advantage of these great rates.

    Response from the owner

    Thank you for the great review about our team members and service.

    L

    Lee “sparlee33” Sparks
    5

    Sean was very knowledgeable and knew which type of loan was the best fit for me. We were able to close early on the purchase of our new home!

    t

    trev holman
    4

    After writing my review of FlexPoint, I received a call from the President of the company, sincerely apologizing for what happened. He did not deny that it happened but wanted me to know that it should not of happened and the letter I did receive should not have been mailed. He noted his company would never want to be known for tactics like this. He convinced me that the rate offer letter was a mistake. He also stated the employee I spoke with has been briefed on appropriate dialog with potential customers. I have reconsidered my review based on the apology received and would use this company for future loans based on the contact and explanation received from the President, Mr. Leffler. I received a letter from FlexPoint advertising that if eligible I would refinance at 2.125% interest for a fixed 30 year loan. So despite my skepticism, I called and was led down the merry path only to find out there is no loan available to anyone at that rate. This type of sales tactic, the classic bait and switch is a waste of everyone's time. I would never get a loan from these guys as they are totally dishonest in their advertising. The person I spoke with, Kenneth, even had the nerve to tell me, well everyone does it. Wow! Beware of this lender!

    Response from the owner

    Trev, this situation is one of the drawbacks of mailing our offers. Please call in and ask for a manager or the owner. We will do everything in or power to get close to your expectations.

    A

    A. Chambers
    5

    It was a pleasure refinancing with FlexPoint under Mike Harrison and staff. The experience was positive and when asked questions felt comfortable with answers. Professionalism and knowledge were exercised throughout the whole process. This was the second time we had refinanced with FlexPoint, a reputable company. We would definitely recommend financing with FlexPoint Mortgage Corporation.

    Response from the owner

    Thank you for the kind review and allowing us to help you again. Mike does a great job.

    K

    Ken Kuwabara
    1

    Reasons for poor review. Lack of urgency in responses. 4-5 attempts sometimes with inquiries before answers. Sometimes no response at all. Lack of attention to detail from loan processor regarding documents I sent them. Caused several duplicated efforts on items. No communication between team members. I was asked for the same thing several times throughout the loan. Expectations were set high by company and did not deliver on most. Was told certain items on checklist were closed and that was not the case. I informed them of several items that I believed could have held up the loan far in advance so they could be prepared for them when the time came. They were either neglected or forgotten as they acted like it was the first time they heard of them when they came back to the forefront. Director of Sales was looped in on several issues. Never answered unless it was with a dismissive tone. Was given a few call-to-action items regarding bank transfers less than an hour before banks closed. Constant incorrect information regarding call-to-action items. This caused the closing to be pushed back three times. In the 40-ish days that the loan was being processed, the majority of the issues arose in the last 10-15 days of the process. The only reason I did not switch lenders is because the loan was too far along. General tone of the company was very unprofessional, dismissive, and not at all customer service oriented. My loan was sold to another provider before my first payment. So I called Flexpoint to clarify who my first payment should go to. Was told by an employee there that the first payment would go to the new loan service co. I was informed four months later by my current loan service company that Flexpoint reached out because they had not been paid after they told me that the first payment would go to the company they sold the loan to. Was not very enjoyable and was actually worried that this whole chain of events would negatively affect my credit score and payment history. Would strongly recommend going through a different company.

    Response from the owner

    Ken, thank you for taking the time to explain your situation. Unfortunately some of our team members didn't share our commitment to service and we've had to encourage them to find success elsewhere. This is not our norm and we do not accept the service levels you mentioned. If you would like to discuss this further phrase call in and ask to talk with the owner or you can email [email protected]

    M

    Michele Santamaria
    5

    Charlie Wilson rocks! He is the best professional in the field. Very competent and patient. He made me save $Ks with refinancing my mortgage. Another excellent factor is that he collaborates with Sandra Garcia who is an outstanding, kind and super reliable professional in his team. Both went above and beyond for me and my family. Therefore I highly recommend them and I highly advise their manager to grant both of them a salary increase and a promotion, please. :) I am super happy I called Charlie when I received the letter from Flex Point Mortgage. They are independent brokers and be certain Charlie will find the best solution for you! Thank you Charlie and thank you Sondra from the bottom of my heart. I truly wish you both the best in your current and future endeavors. You are made for the stars and great things are on your path! Michele

    Response from the owner

    Michele, thanks for the online compliment. Charlie and Sandra are great! Helping people such as yourself is a tremendouly rewarding endeavor. I'll make sure and pass your praise on to their manager.

    C

    Chavez Plumbing
    5

    We had a great experience with Flexpoint. Anthony Hainsworth took really good care of us. His knowledge was very impressive. He was very attentive and was able to answer all of our questions and guide us through from beginning to end. He was available at all times. His communications skills are one of the best. Even after the whole process was done he still called us to make sure that everything went well. This is our first time refinancing and the experience that we received was outstanding. I would like to thank Anthony and Raymond for taking their time into taking care of us and explaining the process step by step. Excellent and amazing service!!! Thank you! Juan and Sarahi Chavez

    Response from the owner

    Thank you for the great review!

    H

    Hank Azaria
    5

    Working with Mike Harrison at Flex Point Mortgage was so smooth and straightforward. Mike is very prompt and to the point. We closed my loan within 4 weeks. He was very good at explaining the details and very transparent throughout the process. I would strongly recommend working with Mike. Refinancing made easy and he saved me a lot of money by getting me the best interest rates and most competitive deal out there.

    Response from the owner

    Hank, Thanks for taking the time to leave a review. We love it when the process is smooth and meets our customers expectations. Mike is a great guy and a wonderful LO. Our price is sharp and we're proud to provide great service with such a thin margin.

    R

    Robert Wachbrit
    5

    My loan officer Sean did a great job working hard on my behalf. So did the loan processor. It can be tough for a one income household to qualify and Sean did a great job helping me to do so and keeping the underwriter to task. FlexPoint managed to get me qualified, get me a fabulous rate, and close quickly once all conditions are met. This was NOT the case with a number of other lenders. Five stars all the way.

    Response from the owner

    Robert, Thank you for the great review. We love to provide a great price and service to go along with it!

    J

    J Enriquez
    5

    Had a great experience refinancing my home with FlexPoint Mortgage. The company and especially my mortgage officer Mario Carmona, were professional, he explained the process step by step, gave great communication and follow up, always checked on me through the process to see of I had any questions, received all communication in timely manner, and I received a great rate other competitors could not match. Would highly recommend FlexPoint to anyone considering refinancing and going through the process.

    Response from the owner

    J, thanks for the review. Great, competitive price, communication follow up. Mario did a great job. Thanks for the shout out.

    C

    Christine Whorton
    5

    I recently refinanced our mortgage with Jack Snyder and had an excellent experience. Jack was a delight to work with and very attentive to my needs. He patiently answered all my questions and was always diligent and dependable. I also very much enjoyed the online process. The software was outstanding and very user friendly. It made a complicated process very organized.

    Response from the owner

    Christine, Jack is great and we're working diligently at our digital process. I'm so glad that you appreciated it!

    L

    Laura Kostreba
    5

    FlexPoint was wonderful to work with. Mike Eldieb was always available when ever we had questions. We originally couldn't refinance due to VA refinancing restrictions. He told us if the rate dropped to 2.75 he would follow up and he did 5 weeks later. Exceptional service, I would highly recommend Flex Point.

    Response from the owner

    Thanks for the kind words about Mike. Glad to hear that he was able to help you guys and grateful that we where able to help you with your refinance.

    a

    alberto floresca
    5

    Tahnee Wold and Angelina Le did an excellent job working on the refinance of my primary residence as well as my rental property. I did not have any difficulty communicating with them during the entire refinance process. My expectations were exceeded. Kudos to them! I will gladly recommend them to my family and friends.

    Response from the owner

    Alberto, There's no better compliment than a recommendation.

    K

    Kurt Cashman
    5

    Our Mortgage Loan Officer with FlexPoint Mortgage was Adam Efazat and he did a great job from beginning to end. Adam has a very keen sense of the industry and was always on top of things and helped me navigate quickly through everything. The system FlexPoint works well and is expedient, the time it took to close the loan was much shorter than other sources I had talked to. I would highly recommend Adam and FlexPoint and would use them again!

    Response from the owner

    Kurt, Adam on a pilot, online project and it's working very well. I'm glad that you enjoyed the experience and found our online process easy to work through. It definitely speeds things up.

    A

    Anna Ng
    5

    Sean McCone was great. He was very friendly and professional every step of the way. He would take the time to explain things to us if we had questions. Brittney the loan processor was always on top of everything too. Thank you both. Our home refinance got done under 30 days. That is pretty fast and efficient.

    Response from the owner

    Anna, thanks for the great review. We're grateful for such conscientious team members and even more grateful for our customers.

    V

    Virginia Palacios
    5

    Refinancing our home with FlexPoint was a very positive experience. Very happy with this company and what they’ve done for us. Ray Rajput was wonderful to work with. He will be the loan officer I will refer my friends and family to if they’re wanting to refinance their home, he’s always on top of it. Thank you Ray! Thank you FlexPoint

    Response from the owner

    Virginia, Referrals are the best possible compliments! Thanks for the great review.

    N

    Nibbix1313
    5

    I was a little skeptical at first at the “4.8” star review average, but now I see why. Mike Eldeib did a great job with our refinance! I peppered him with questions throughout the process, and he and his team were quick to respond and always available (ESPECIALLY via email and text, which were usually the only ways I could communicate because of my work schedule). Great rate and 100% professional at all times. I am already recommending him and Flexpoint to friends who considering refinancing. Thanks Mike!

    Response from the owner

    We actually feel pressure to keep that score up. Thanks for helping keep it above 4.8!

    S

    Shahidul Akond
    5

    I am so happy to work with FlexPoint Mortgage Corporation agent Jack Snyder. He was so friendly, detail oriented and honest person to work with! He is very smart and passionate and provided the best mortgage solution possible. I hope every other agent will be like him!

    Response from the owner

    Thanks for mentioning Jack and how great your experience was.

    E

    Elizabeth Barel
    1

    Over the past month I have been getting 3 to 4 calls a day regarding my mortgage. I dont have a mortgage with them and never contacted them about any mortgage. They need to stop calling.

    Response from the owner

    Elizabeth, thanks for the feedback. We've located your record and added your number to our internal, Do Not Call lists. Please call you have any further concerns.

    D

    Donna Cross, APRN-CNP
    5

    Sean and his team at FlexPoint were amazing to work with! Everything was communicated well and streamlined smoothly. They were able to guide me properly every step of the way. Everything was done in a timely manner (if not quicker). Highly recommend their services.

    d

    dad H
    5

    Sean will give you phenomenal and courteous service. His attention to detail and personal contact to keep you abreast of all that is required to process a loan was timely and stress free. I also want to thank Roxanne for her support Great working with you both Thank you Sean and Roxanne we appreciate you George and MeiYing H.

    M

    Maria Cristina So
    5

    If there’s a 10 star rating in this review, I would gladly give it to this team. Sean and his team helped us so much… more than we expected. They also became our financial advisor, telling us what we need to do in order to achieve the scores we need. Being new migrants is not easy in a foreign land. Learning the how to’s in buying our first home is never easy but with Sean guiding us along the way is such a big help. He took our stress away. Sean made sure, we will get a new home. No hidden costs. Very upright. Thank you Sean and flexpoint for all your help and for making one of our dreams come true.

    C

    Chuck Falstad
    5

    Flexpoint is one awesome company. I was surely blessed by getting assigned to Jordan Fletcher. Mr. Fletcher took over my VA refinace and guided me through the whole process in a very timely manner. Mr. Fletcher's guidance and advice made the process so easy and quick that I was astounded and very pleased. I highly recommend Flexpoint and would use them again in the future. Charles Falstad Fort Mohave, AZ

    Response from the owner

    Chuck, thank you for the positive feedback. Your comments are greatly appreciated. Jordan is a great guy and a valued team member. I am so happy to hear that your experience was an enjoyable one. If we can ever be of assistance in the future don't hesitate to reach out.

    M

    Mary Balboa
    5

    Actually it depends upon the loan officer. Highly recommend Fernando Lucha.He is the Best!! Transparent, friendly, efficient, straight forward, fast and closed the loan in less than 2 weeks.Keep up the good work!!10 stars!!

    T

    Tiffany Wallace
    1

    Worst experience of my life. Three months of me producing every item requested and multiple hits on my credit, as they checked it almost daily, repeatedly told that we would be funding "next week", "on the third", then suddenly on MLK day, I get an email from someone I have never worked with stating that our application was "denied". Craig Meyer, Jefferson Hall and Roxanne Yazdani have vanished and I get crickets when I reach out for an explanation. I am not rich, but my credit is decent, and they assured me from minute one that my credit was fine. Absolutely devastating experience.

    Response from the owner

    Tiffany, I will look into your situation and continue this conversation offline in order to protect your privacy.

    A

    Arnold Sheffield
    5

    Jason Kim is a true asset to the company, he did an excellent job from start to finish. He made himself readily available to us and addressed any and all concerns that we had. This refinance experience was difficult but I must say that Jason made it simple. We'd be more than happy to refer your company to others and especially the service of Jason Kim

    Response from the owner

    Arnold, thanks for the great feedback regarding Jason's performance.

    D

    David Cobos
    5

    I had a great experience doing my refinance with FlexPoint, especially with Anthony Hainsworth. Anthony answered all of my questions and help me make a plan that would be in my best interests. He was always available to answer questions as they came up, and he helped walk me through the process. With the rates so low right now, it's definitely worth it to at least call and see if a refinance would be a good option. FlexPoint was great!

    Response from the owner

    David, thanks for mentioning Anthony and leaving such a wonderful review.

    P

    PENG ZHAO
    5

    My experience with FlexPoint was very smooth and great. They are professional, quick and most important is they communicated well with customers. I answered every phone call with any updates on my Refinance case. They know what the customers want to know. Very patient to ask every question that I have asked. Jun and Adriana were my loan officer and process officer, they are quick, responsible and very easy to work with. I have asked lots of options for my refi, and they gave what I asked in the same day. Overall, very great company and easy to do business, highly recommended.

    y

    yoym101
    5

    I refinanced with FlexPoint Inc and had an exceptional experience with Ray Rajput. Before I decided to refinance, Ray explained in great detail what the process is, what it would be would be like, and how it will benefit me. With this, Ray was able to provide me with lowest rate possible! He was informative all the way through. Making my whole experience easy and pleasant. If you are considering buying a home or refinancing, Ray is your guy!

    Response from the owner

    Ray is a great representative off our values here at FlexPoint. Thanks for the review.

    A

    Amanda Vierling (Mandy Park)
    5

    This was our first experience working with FlexPoint. We decided to take advantage of the current low interest rates and decided to refinance. Adam reached out once we had submitted our initial application and from the very first interaction to our closing went so smoothly. This not our first experience with refinancing, however I will say it was definitely the easiest and quickest experience. I would recommend FlexPoint and Adam to anyone looking for a great experience with a new loan or a refi. We will definitely be working with Adam again!!

    Response from the owner

    Amanda, thank you for the review.

    M

    Michael B
    1

    My experience with Flexpoint themselves was great. Everyone I worked with explained almost every part of the process to me and I was able to secure a great rate and get refinanced within 3-4 weeks. Every time I called, a human picked up and answered all my questions. I felt very comfortable with Flexpoint. So why the 1 -star? Turns out Flexpoint is a middleman. Once they finance your loan, they will immediately sell that loan to another company without your consent or permission and suddenly you will have to work with them. In my case, they sold my loan to Suntrust, who uses your standard 10-layer phone tree with outsourced customer service agents with poor english. I was on virtual hold for days as I awaited a call back. Its very frustrating that I now am stuck with a 30 year commitment to this random company that I DID NOT agree to do business with. I called Flexpoint back explaining my frustration and extreme disappointment. Their response was that this was their standard practice, that they are, in fact, middlemen. During the entire 4 week refinance process, this "standard practice" was never mentioned to me. How would you feel if you hired a babysitter to watch your kid for a week and then an hour in, they call you and say "Hey, I gave your kid to some other sitter I know. Thanks for your business!" Long story short; If you want to feel safe knowing that your biggest investment is in good hands, finance elsewhere. Flexpoint doesn't actually manage your loan. RESPONSE TO OWNER RESPONSE: You should clearly inform your customers that their loan will be moved around and that they will be dealing with another company. It's not "on rails" if I have to setup recurring payments and possibly be late every time you guys decide to play "hot potato" with my debt

    Response from the owner

    Michael, I'm glad that you found our service exceptional. Most independent mortgage bankers use sub services or sell servicing. It's unfortunate that SunTrust isn't up to your standards. We're still here to help you navigate any questions or challenges you mighty have. The sitter analogy is a funny one. We think that getting the best, lowest prices financing for your home is the job. Hopefully, once you have great financing, the payment process should be on rails. Let me know if you're still stuck on something and I'll jump in to help.

    A

    Ase Fuchs
    5

    We called FlexPoint in February to see if they could help us refinance our home. Guram became our point person, and it could not have been a better experience. He answered all our (many) questions, clearly laid out the options available, and helped us choose the best option regarding price/interest rate. He is very knowledgeable, courteous and professional, and extremely responsive - he even got back to us after hours and on weekends, and assisted us even after our loan had closed. We were very happy he was assigned as our loan officer, and would highly recommend him to anyone looking to finance or refinance their home.

    Response from the owner

    Ase, Thank you for the kind review. It's a tremendous testament when our customers take the time to acknowledge our great team members efforts.

    N

    Nancy Heinitz
    5

    Best deal we ever received in a mortgage refinance! We were able to lower our mortgage payment $360.Painless and closed in just 40 days! Thanks to the entire FlexPoint team👍👏😃

    Response from the owner

    Nancy, thank you for the great review. We live to hear that we met your expectations and appreciate you working with us.

    D

    Dyan Hernandez
    5

    Working with Mario at Flex Point Mortgage was the best refi experience that my husband and have ever had since owning multiple homes! The process was very smooth and easy. Our loan officer, Mario was amazing, professional, kind, caring, and efficient. The service we received from Mario felt very personalized. If you are considering a loan through Flex Point mortgage, I would recommend this company because the process was fast, we got a great rate, received great service through the entire process, and everything was completed online. We would highly recommend Flex Point Mortgage!

    Response from the owner

    Dyan, Thanks for leaving s great review. We are blessed to have customers like yourself who work with us. Our online process coupled with the amazing service Mario provides are a winning combination.

    E

    Elsie Pon
    5

    Excellent service provided by Jared and Adriana. Jared was my main contact and he held my hand all the way through. He's able to explain every step, professionally, patiently and politely. Enjoyed his drive and follow through to complete each task. The refi was closed in exactly 30 days, even though there were some issues that needed clarifications. Adriana ushered the second step till closing. It was a very pleasant experience and I'd definitely use them again.

    Response from the owner

    Elise, Thank you for the great review.

    B

    BP Pabs
    5

    I had quite a few mortgage loan processing before but never with FlexPoint, and I can tell anybody that this was my best experience so far. Mike E. is a professional which is consistently on point, whether it was responding to my questions or explaining the processes and timeline. He maid my VA refinancing so easy and hassle-free. I would not hesitate to recommend him and/or his company to any of my friends

    Response from the owner

    BP, I'm stoked that Mike E gets the point of our name and you saw it too. We're here to be on point for you! Thanks for the kind words.

    E

    Eugene and Karen Castillo
    5

    Our experience with Flexpoint Mortgage was amazing!! Mike Eldeib was beyond helpful!! His professionalism, customer service and dedication to our loan was above and beyond stellar!! His communication was so prompt and continuous something I have never experienced before with other lenders. Mike was diligent and made every attempt to make sure our experience and loan was perfect!! We are truly grateful and appreciated all Mike did for us. Thank you Eugene and Karen Castillo

    Response from the owner

    Engine and Karen, thank you for the review. Mike works so hard to provide tremendous service receiving reviews like this reassure us that we're hiring the Mark. Thank you.

    J

    James Mendones
    5

    Mike Eldeib my loan officer helped me refinance to a 20 years term at 2.25 interest rate. Mike Eldeib my loan officer is the best that I ever dealt with refinancing my mortgage he is great with communications and providing updates. FlexPoint mortgage is very lucky to have Mike Eldeib on their team. Zachary Jonhson my loan processor was awesome kept everything on scheduled as long as you provide him with the documents that he requested to process your loan. I will definitely recommend FlexPoint mortgage and especially Mike Eldeib my loan officer to my family and friends looking finance a house or anyone needing to refinance their current mortgage. Mike Eldeib and Zachary Johnson with FlexPoint mortgage you guys are best. Thank you, James Mendones

    Response from the owner

    James, Thanks for acknowledging Mike E and Zack. We appreciate the review and you choosing FlexPoint.

    M

    Mary Lee
    5

    We appreciate Chris and his team Jun and Jossette for the excellent service they provided. Refinancing through FlexPoint Mortgage was easy and quick. I would highly recommend Chris to anyone who is looking to refinance with FlexPoint for a great communication and follow up. Thank you for the job well done, Chris.

    Response from the owner

    Mary, thanks for leaving a great review. I appreciate that you got a note on for each of the frontline team members that worked on your file. We're truly blessed to have such conscientious people and supportive clients.

    E

    Edward Leos
    5

    I highly Recommend FlexPoint Mortgage and their Loan Rep Mike Harrison. They made the loan process so simple, fast and worry-free. They were up-front with their costs and were very transparent. Mike always went above and beyond with his regular follow-ups. This was the best loan experience ever.

    Response from the owner

    Edward, Best every? What a compliment, thank you!

    M

    Michael Williams
    5

    What a pleasure dealing with Flex Point , especially Chris Longe & Ray Torres These two professionals made my mortgage refi the simplest process that I have ever encountered. No running back and forth chasing documents. Chris told me everything I need to have upfront. Ray Torres processed everything expeditiously. Both of the professionals were always there to answer any questions that I might have had. Thanks again for all your work in this refinancing process. I highly recommend Flex Point to anyone that is thinking about refinancing.

    Response from the owner

    Michael, Thanks for the great review. Chris and Ray are a great team and we love that they represented us well.

    R

    Robb Anderson
    5

    I strongly endorse FlexPoint. My Loan Officer, Ray, was friendly, efficient, and excellent at helping me navigate my options to arrive at a loan that met my needs perfectly.

    D

    Dustin Koch
    5

    I refinanced my home through Flexpoint. Simply, they delivered! The transaction was seemless, exceptional service, and everything quoted was accurate and transparent. Very competitive APR and unmatched closing costs (did a lot of comparison shopping)! The digital experience and platform was exceptional. Time to closing and underwriting was quick and the mortgage officer (Mario Carmona) kept me updated throughout. Very professional! The third party notary was top notch and practiced good pandemic PPE protocols. Felt like I receive an Apple product in the form of a mortgage refinance.

    Response from the owner

    Dustin, this review is so good. You mentioned everything that we're working on. What a tremendous compliment.

    J

    Joe Garcia
    5

    FlexPoint Mortgage got me to 2.75% for very low cost. Christopher worked with us and every step on the way, questions, follow up, etc., he took the time to call or email and help us understand every single detail. We questioned everything. What impressed me the most was the fact that he didn't treat us like customers. We could have refinanced months ago but he suggested we wait some time. Ultimately, the wait was worth it because the difference between 3.1% to 2.75% is significant. Today our loan funded and for me, the best part is knowing my wife is much happier with a lower mortgage payment. Thanks for everything Christopher. Appreciate your professionalism, customer care and well being. Cheers, Joe and family.

    Response from the owner

    Thanks for the positive review. So glad that we could help you and you family with your mortgage. Stoked to have great customers and Loan Officers like Chris to help them.

    E

    Elise Campbell
    5

    I responded to a mailer advertising low refi rates and recently completed my refinance through FlexPoint. The process went smoothly; the emails and website portal were very user-friendly. Sean McCone, the Loan Officer I dealt with, was courteous and knowledgeable. He asked the right questions to understand why I wanted to refinance and he presented options clearly while keeping my end-goal in mind. He's a good salesperson, and those are increasingly infrequent to find these days. Stay golden.

    Response from the owner

    Elise, what a great review. Thanks for trying us and thank you for having such a great review.

    j

    jeff arbour
    5

    Great seamless process. Chris is a professional with superior customer service and guidance creating effortless refinancing. Many thanks to the team for making it easy with frequent and transparent communication. I'm impressed. Chris and the FlexPoint team were recommended to me and I will recommend them with no reswrvation. Keep up the great work!

    Response from the owner

    Jeff, thanks for the great review. It's a true compliment that you noticed and appreciated the communication.

    D

    Debbie Rogers
    5

    I recently had a great experience refinancing my mortgage with FlexPoint Mortgage and Chris Longe. Chris mad the process entire process easy and pain free. Chris is very competent, efficient and knows his stuff well. He also cares about his clients. Thanks Chris for you assistance and a terrific experience. Debbie

    Response from the owner

    Debbie, Thank you for choosing FlexPoint and for taking the time to leave a wonderful review about Chris and the FlexPoint team. We truly appreciate it.

    A

    Ashish Jindal
    1

    I normally don't write reviews, but this was an absolutely horrible experience that warranted one. The staff are extremely aggressive and have continued to harrass me even after I had the professional courtesy to tell them that I have decided to move forward with another lender due to better rates and lower closing costs. Today, this loan officer Jared, calls me and wants to know why I've decided to go with another lender. Then, when I tell him which lender I have chosen, as he kept insisting on telling him the name, he begins belittling the lender and says that they are probably using deceptive practices to provide a lower rate and closing costs. When I tell him that Craig is charging me points to bring my rate down, while the other lender is charging 0 points, and that the closing cost with Flexpoint is almost $5,500 more, he continues to claim that the company I have chosen to proceed with is most likely using deceptive practices. Jared, if you have such good reviews, then why does Flexpoint have a B- rating with the BBB, while the company I am using has an A+ rating? Then Jared continues to insist on wanting the quoted loan I was given by the other lender and when I refuse to give it to him, he becomes condescending, stating, "I still don't understand why you won't send me the loan the other lender quoted you?" Do you guys ever stop hareasing folks, because your aggressive car salesmen tactics actually turn people off. If anyone from Flexpoint calls, texts, or emails me again, I will be filing a harrasment case with the Attorney General of CA, and that's a promise!

    Response from the owner

    Ashish, thank you for the feedback. I will address with with team.

    E

    Eddie The Dude
    5

    Let me begin by saying FlexPoint Mortgage was pleasant to work with. They made refinancing my home very simple. Very responsive too. Whenever I had a question they responded quickly. To keep it short they were awesome to work with. Mike Eldeib was awesome. Could not have asked for a more professional and friendly service. Highly Recommended!

    Response from the owner

    Thank you so much for choosing us to help you with your refinance. We truly appreciate the kind words.

    J

    John Graebin
    5

    My experience with FlexPoint couldn't have been better. Adam was of great assistance, taking the time to understand my objectives with the refinance application and helping me make the best choices to achieve it. The whole process from online application to funding was seamless and I would recommend this company to anyone looking to apply for a mortgage or refinance.

    Response from the owner

    John, Thanks for mentioning the great work that Adam has done for you. We love it when our great team members get public recognition for their work. Thank you for trusting us to help you with your refinance.

    R

    Rodrigo Valdez
    5

    I recently refinanced with Flexpoint Mortgage. Guram Ilishayev was my loan officer and assisted me in getting a great rate. He was accessible and very willing to help answer all my questions throughout the process. I would definitely recommend anyone looking into purchasing or refinancing to give Flexpoint a call. They were great. Thanks again Guram.

    Response from the owner

    Rodrigo, thanks for the compliment. We love what we do and greatly appreciate you choosing FlexPoint.

    C

    Conchito Gomez
    5

    This is my fourth re-finance on my home property here in Victorville California for the purpose of lowering my interest rate/ APR %. Got the fliers advertisement & contacted several Mortgage companies until I've spoken with your representative Senior Loan officer Mr. Mike Harrison as he certainly quoted me the best rate seems almost the same rate as shown on the ads. As a result loan processed began August 4, 2020 & basically paperwork/ evaluation done in just three weeks eventually loan funded & completed in five weeks. This happened all through the continues follow-up effort of Mr. Harrison on the paperworks requirement, updating me mostly through phone calls & emails almost day to day status of my loan. In other words, Mike is a very professional, trustworthy, knowledgeable and accommodating person I've ever encountered. Therefore I would like to recommend Mr. Mike Harrison of his services to a new home buyers & friends in the future to come. Again Mike, thank you so much & God Blessed.

    Response from the owner

    Conchito, That's over if the best reviews we've ever gotten. Mike is a wonderful human being. We're so greatful to have awesome customers like yourself to work with Mike!

    B

    Brad Buu
    5

    I had my best experience ever with Oscar Senior on a Cash out refinance. I believe we set a record from application submitted to the loan funding in just 20 days. You heard me right, on a Cash out refinance. Not sure if anyone can beat that. He provided exceptional service, and was very responsive and knowledgeable. I can't speak highly enough about Oscar. I am currently working with him again on a VA IRRRL. I know he will deliver again!

    Response from the owner

    Bead,. We appreciate Oscar and the great service he provides as well. The operations team makes us front line guys look good. Thank you for taking the time to write this review.

    Nearby Loan Stores in Costa Mesa

    FAQs

    • 1. How to Get in Touch Wtth FlexPoint, Inc.?

      You can dial this phone number +1 949-979-6286. Or you can enter their official website and submit the application form online.
    • 3. What Kind of Services Can I Obtain From FlexPoint, Inc.?

      FlexPoint, Inc. offers you a variety of services which include: '
      • VA
      • Conforming
      • FHA
      • Purchase refinance mortgage lending
      ' You can secure a car title loan if you have gotten a clear auto title under your name.
    • 5. Is FlexPoint, Inc. an Agency or a Lender?

      FlexPoint, Inc. is a Financial institution. To make things easier, iPaydayLoans can link you with a large pool of honest lenders over the internet. You can secure a personal loan online via us with no hard credit check.
    • 2. Where Is FlexPoint, Inc.? How Can I Access?

      FlexPoint, Inc. is located at 151 Kalmus Dr d210, Costa Mesa, CA 92626, United States. Just take a look at the map and locate the easiest way to access it.
    • 4. How to Apply for a Loan at FlexPoint, Inc.?

      You can enter their official website and submit the application form online. If you are looking for cash advance loans over the internet, you can turn to iPaydayLoans for more details.
    • 6. What to Do if I Fail to Repay My Loan?

      Kindly communicate with your lender if you are struggling with the monthly payments. Different lenders have different policies of overdue payment. It is advisable to read carefully before signing the loan agreement.
    • 7. Does FlexPoint, Inc. Offer Loans for People With Bad Credit?

      Yes, but if you want to get approved for a bad credit loan, you can turn to our broker service! Just visit our website to get a long term installment loan even with bad credit.