Flagstar Bank Woodward Ave, Detroit

Self payment machine very slowly and sticking screen. I was not going to make payment, however the employee stated it had been happening all. This troubled me due to not being able to see money amount going in. I was again encouraged to use machine and check receipt. Later I called and discovered payment had not been received. Phone agent looked for it and I waited online a long time for him. All worked out in the end, but I am very dissatisfied. Comcast can do better!

BEST PEOPLE!!!! I’m really bad with banking/keeping track of my cards. Tiara is so helpful !! Someone give her a raise

I waited an hour an a half with ONLY one person in front of Me and still Didn’t get in..... this has to be The Slowest Bank In Michigan

No one attends, they waste a lot of time

Easily the worst mortgage bank I have ever had, and would give them 0 stars of I could. Sadly my mortgage was sold to them, so I didn't have an option. My rates are 3.75 and 4.125 on the 2 mortgages that were sold to them, and I am honestly considering refi'ing with another back just because I HATE this bank that much! They move at a snails pace, they are out of Fannie Mae and Freddie Mac guidelines and I hope they get investigated. I am on day 40 of trying to drop my PMI, and I even sent in my $800 check for the appraisal the first day they allowed me to request the drop PMI. That's right... I sent a check in the mail because this company is so out of date they don't accept Credit Cards and deal everything through standard mail. This doesn't even take into account the 3 months it took to have a simple name change and add a 3rd party user on the accounts. THE WORST!

I often go there because people there are very helpful and professionals. I like going to this branch, so I highly give the branch and all employees 5 stars.

This is Bank worth staying with. Very knowledgeable and friendly. They make u feel like family. Thanks Flagstar in Mid-Town Detroit.