Flagstar Bank College Ave, Houghton

The transition from Wells Fargo was handled terribly and it was downhill from there. At one point the atm broke and it took the money from the check I was trying to deposit out twice. This was at the end of the month, so rent was due, and despite it being their mistake they did absolutely nothing to fix it, so had I not had money elsewhere I would have been late. I constantly had problems with them randomly charging fees for no reason. Staff at this particular location have always been friendly, but that doesn't negate all the problems I've had over the years.

The surprise transition of Wells Fargo selling its branches to Flagstar was a complete mess. We had no choice in the matter. It was shocking there was extended downtime in online banking during the transition, and there were long lines for weeks at the branch for customers to go in and figure everything out. It also didn't help they consolidated two branches (closed the one downtown). My accounts were converted into semi-similar accounts from WF to FS, but my credit card remained with WF. I couldn't switch credit cards without affecting my credit history and score. I was upset with one of my savings accounts being converted to a savings with the strange ability to write checks out of it. When I tried to change this to a normal account I couldn't at the branch because they apparently needed to run a credit check despite me already having accounts. I explained it wasn't immediately possible to check my credit because my credit was frozen, and the manage gave me an uncomfortable look like I just said I had really bad credit. Serious, this guy is a manager at bank and did not seem to know what a security credit freeze is. I am FINALLY in the process of transferring my money to other banks and closing all of the accounts which has been challenging because I moved downstate and live 100 miles from a branch.

They told me they can’t even print a bank statement because their system is down just ridiculous.

The online banking is terrible and the app is literally the online banking website inside of an app (so that is terrible too), they aren't open on Saturday and the transition from Wells Fargo was a disaster. Liked Wells Fargo, hate this. Find somewhere else

Horrible customer service- do not aim to please and work at their leisure. Wasted a lunch break at this place and gained nothing from the visit. Even gave them a second chance the same day and they still could not cash my payroll check. Same as on a corporate level.. Don't care about their "customers"

Horrible bank. Ever since they switched from wellsfargo they act like they are still in the transition period but it’s been years. They act like they are solving a financial mystery every time You try to do a simple transaction. I cancelled all my accounts (or so they said). They left my credit card open (after assuring me it was closed) It accrued service fees and got sent to collections. These people suck

Transferring from Wells Fargo. Very un-happy. Nothing works. Can't access anything. They knew this transfer was coming for almost a year and still did not get their s*** together. Will be finding a new bank.

Pathetic excuse for a company. Wells Fargo was fine, Flagstar is a joke. Unprepared for the switch with no regard for their customers. They should be embarrassed to consider themselves a reputable compny.

Absolutely terrible transition from Wells Fargo. Can't access any of my online banking no matter what I try even after going to the local branch. Will soon be switching away from this bank.

Amazing customer service, especially from superstar Katie who helped a bunch during an unfortunate fraud situation.