FirstBank Alabama Hwy, Ringgold

I was recommended this bank by family members & I really like it so far. It was easy to open an account & they were able to answer the questions I had about doing so. I like that the drive through is open for a while on Saturdays for now & that the ATM's are reliable.

If I could give negative stars I would. They've been stealing money from me for over a year and it doesn't show up on transactions. If I stole from a bank, I'd be in jail.

Had trouble with First Bank every since they took over Northwest Georgia....have my account set to where it can't go into the negative but somehow it still does. Check my online banking and it has shown 7 times that we had over the amount in account than we actually had. Very deceiving when you have bills to pay thank god we are honest ppl. Only thing I had a good experience with was when Fraud Prevention contacted me due to somebody stealing my card info in another state and they got me a new card immediately.

I, like others on this forum, would give a lower rating if possible. All banking matters are serious and employees should be above reproach. I have been left feeling as if I’ve dealt with something far less than a professional institution. Lauren’s understanding and communication skills on important matters were poor. Ann was without exception the rudest and most unprofessional person I have dealt with at any financial institution or any other business to be honest. I would not recommend this bank under any circumstances.

By far the worst bank... My online account is always messed up. They take money out of our account without our permission and then place it back in as a CHECK ON US. Who does this. I had to go in and try my very best to get it straightened out, but it's not working. I just now at 10:14 on 08-16-16 tried to call and it went to an unknown voicemail. Really!!! When my last check clears were done with this mess.

Wow. Don't appreciate being shorted $40 out of the banded 1,000. Teller didn't care to count my Money back to me as well. I counted lose money, sadly trusted the the 1,000 was all there and discovered as i went to pay bills it was short $40. Ridiculous! Check your cameras and teach your tellers to count ALL Money to customers and stop banding Money until its counted to customer FIRST. Stop stealing from people. I will go back to confront teller to do better & will make sure i NEVER come back to this location.

This bank sold to First Bank and I've had nothing but a bad experience ever since they transitioned 3 weeks ago. Tried to change my address on my account online twice and they still have the wrong address on there. Today I get notified of a fraudulent transaction and they block my card, then when I call the bank to discuss it with them, after an extensive wait time which I NEVER had with NW GA Bank, they tell me their system is down and to call back in an hour. I'm done with First Bank and would NOT recommend this crock job to anyone.

Zero stars from me!! I only chose one star because it wouldn't let me post my review until I chose at least one. I banked with Northwest Ga Bank for many years.. Close to 15 years! Never had a problem until a few months ago. I believe that's when First Bank took over. I have to say I Hate this bank. I will tell everyone I know not to bank there. Never can get anyone on the phone and the new hours are very inconvenient. As soon as my automated payments clear I will be closing my accounts and going to another bank.

Same people different policy. New hours sucks big balls. Went to apply for online banking and I thought everything was straight, but it wasn't. I went to Advance Financial to get a loan for the cash I need unlike this bank are outstanding on interest rate. Anyways... applied for loan at Advance Financial to get a loan and they asked if I had online banking I said,"yes". I went in to my online banking with the password and user name... well it never let me log in. Took me 3 weeks to get it situated with NWGB or should I say, "FIRST BANK"? but First bank said that my account is active in their end, but I told the lady that it's not showing active on my end. Gave her my info to account and said that its "ACTIVE" sorry bit its not showing active on my end. Entered my user name so many times and password and it locked me out from accessing into my bank account. Went to the bank next day and took about almost and hour for the lady to figure out why my account showing not active. I brought my laptop to confirm to them that it's not active!! Im definitely going back to Regions Bank where they actually care for their customers. Unlike NWGB aka FIRST BANK. By the way... you know how many different FIRST BANK there is online with different logos...? took forever to find their website.

Can't get in touch with anyone when you really need them. I hear Dalton Whitfield bank is to open a branch in Tunnel Hill. I'll be changing to them as soon as it opens, or perhaps sooner. They also shut my card off without contacting me first when I was out of town on vacation. I was unable to have turned back on for 2 days. They told me it was turned off due to it being used out of state, and I need to let them know before going out of state next time.