First Security Bank Dearborn Ave, Missoula

I'm always treated like a second class person at this bank in particular. It's not customer service, it's more like "what do you want, and tell me where everyone can hear your business." It's annoying and discriminatory. I love my person, but my person was not available today.

Have banked here for many years. Much of my banking happens on a Saturday, would be very helpful if you had more than 2 branches open on Saturdays and/or extended your hours/ had more people working. Very long waits at North Reserve location.

Ive always enjoyed working with first security bank. They are a great team. Its definitely one of Montana's best financial institutions.

Confusing to find as another branch of First Security is across the street. Same sign but the other states real estate lending on entrance only. Needs to differentiate signage from each other.

This is another awesome branch. The tellers are really friendly and polite. I never have an issue.

This rating would've been higher, except that on 24 March 2021, a teller at one of the branches (I wasn't told which branch, only that old checks are honored or not at the teller's discretion) honored a check I had written to the Missoula Finance Office on 24 August 2020. The check was for my sewer bill, written for $92 and change. I had just returned home from a vacation and only had $3.34 in my account, but the teller saw fit to put the 9-month-old, deader-than-a-doornail check through my account. By the time I found out, I had massive overdraft fees. The fees were reversed, when I called the 800 number in Wyoming and the person there saw what happened, how old the honored check was, but that didn't change the fact of what that teller did. I complained to two different branches, two different managers, both of whom promised to investigate. Yet, I heard nothing back. Judge for yourself if the teller's action was reasonable or not. It'll stick in my craw for a long while to come.

I had a wonderful experience opening up a checking account at this branch across from the mall. Teresa (hope the spelling is correct)? greeted me at the door and her demeanor and kindness helped me feel comfortable and relaxed .She talked me through the process with professionalism. Thank you Teresa and First Security Bank. Ken P.

Always loooong lines, wait time is atleast 20 minutes Not very good customer service in the drive thru......need more training on both. Miss my other location (under construction)!

Have always enjoyed working with the people at this bank. Any branch.

The tellers are friendly. Jerry is my favorite. He knows what he's doing. Very happy this is my main branch