First Northern Bank & Trust Ave & 4th St, Palmerton

Banking with them for over thirty years. Car loans, Home eqiuty loans, personal all were handled with professionalism and courtesy . Have five differents accounts with them and have no complaints all problems handled quickly and professionaĺy. Would deal with no one else.

The people at the bank are very friendly and respectful. I highly dislike the having to wait 5 days for a check to balance or even 7 days if you are a new customer. My dad made the choice of this bank and I'm in college and working . I put in $150 and had no money in my account when I put that in. I was not told until 3 days after that i would be waiting 5 days to be able to use my money. After 5 days, I stopped at bank because everywhere I go it says insufficient funds and the nice lady helped me and informed me it would be 7 days. 7 days past and on the 7th day i'm just tired and the "I want my money" feeling was fueled. I had gone 7 days with borrowing money from my dad for gas. Borrowing gas money from my friend on the 5th day because by then I thought I'd have it, and eating very little every day.

Banking is out dated and the service is rude. Had a difficult time cashing my check today even though the check came from their bank. This is my second time dealing with a teller at this location and they treated me like a suspect.

Been a member of this bank for years and they have help me with tons of stuff and always go out of their way to help. I'd give six stars if I could!

Horrible, horrible bank. They have given my fiance nothing but trouble because their system is completely irrational. You remote deposit something, or cash a check, and it's not available, and it's been 2+ days. That is ludicrous. I personally use the credit union and my money is always available the same day if it is in before 5pm. My fiance cashes a check and has money transferred to his account on a Friday, and it's now late Sunday and nothing. What if people need their money the day they're paid? And your money is never available right away. The online banking is a joke. I'm sorry, I do not trust this establishment and my fiance will be switching immediately.

I went into the Palmerton Branch about a month ago . No one acknowledged I was sitting in the waiting area , no one even looked up from their task . Finally after about 15 minutes , I went up to a cashier and requested some help to open a checking account . I then sat back down in the waiting area . I waited about another 10 minutes and approached the cashier again . I was then told by one woman that she’d would be with me shortly . I walked out , I had at that time been in the bank almost 25 minutes without any results. No one stopped me either !!! Oh and I forgot to mention I called the bank to let them know I would be in . I really like this bank, as I already have another type of account here . I was deeply surprised that there was not one soul who was able to help me out ! Having a waiting customer for 25 minutes ; isn’t really good customer service .

Very friendly and professional bank, and independent! Who needs a giant bank who couldn't care less if you lived or died? Banks who snarl at you for bothering them with a question? Not me!