First National Bank of America E Saginaw St, East Lansing

I have had a lot of interaction with FNBA, and it revealed a level of customer service that my own primary bank (Ally) simply does not have. They truly deserve 5 stars. Having said that, I would note that a 540 days' worth of interest for early termination of a CD is unusually punitive. Just something to watch out for.

Tony Palmer is your guy!! If you need a home loan, ask for Tony. Tony did absolutely everything from start to finish and helped me every step of the way with questions I had. smooth and easy.

I am attendee by Andy Beuerle and David Goosen who give me the best service ever. These guys do a really god job. They are on top of the game, they know a lot about their programs and they give a exceptional support. This lender is very appreciated for our community. I would like to say thank you for all.

This lending company provided a RARE opportunity for my husband and I to FINALLY purchase our forever home! It is for that and the excellent costumer service that we have to give a raving review overall! A HUGE thank you to our representative Kassandra Bellingar for her perseverance, determination, positivity, and helpfulness throughout this entire process! She really knows her stuff and is always a phone call or email away for every question that pops up for first time homebuyers life ourselves. We couldn't have done it without you Kassie and we are forever grateful for you. An intimidating process turned into an effortless success thanks to this company and their amazing team! Thank you First National Bank of America, thank you to our financing team, and thank you again Kassie - our dreams of owning our home have come true!

Hands down the most professional and friendly loan officers We've ever worked with. Stephanie and Maria were extremely helpful with the process of buying our second home, and DEFINITELY went above and beyond to make the loan process smooth and super easy. I would 100000% recommend FNBA. Thank you ALL for everything!!!! - Robert & Alice

We just closed on our new home, all made possible by First National Bank of America. We had a great experience with Kassandra, Mallory and the entire FNBA team! They were very responsive and helped make the process painless. Home buying can be so stressful but with their help everything ran smoothly. A big thank you to all!!!

Everett Hurt was our loan officer and he is the ABSOLUTE GREATEST! I was trying to solidify a mortgage for 6 months and I was losing all hope for being self employed and buying a house. Everett made the process so smooth I thought it was too good to be true. He updated me everyday on where my process was, was super efficient in requesting the information and documents he needed from me or my business, I could go on and on about how great he is at his job and servicing his clients. I am forever grateful for FNBA and Everett!

Everett Hurt was flawless in his management of my home purchase. An incredibly thoughtful communicator and was able to explain the most intricate nuances of the mortgage process. Personally I feel that he is an asset to this company. You are the BEST Everett. Thank you so much!!

Our loan officer Matt Toy was the best ever! Start to finish no worries no problems, fast people from the home inspection to property survey to lawyers. Great folks, I’d refer them to everyone!

Save the Aggravation and bank somewhere else. They bank as if it’s still 1950. Write us a letter for this, write us a letter for that. What happened to signing forms via docusign like every other bank in America. I find the response time of the manager David a solid D. Just closed four accounts -best decision ever

Stephanie Brown was our Loan Officer for our home purchase. I was truly impressed with how quickly and efficiently we were able to get approval and keep the process moving forward. I have purchased multiple homes over the years and as a small business owner it has been one of the worst experiences to go through each time. The process feels like something from the Spanish Inquisition to be able to qualify. Stephanie had an approval for me in just under 24 hours. She was very responsive and communicative from our very first contact all the way to the closing and after, following up to see how our move went and to congratulate me again. For the first time ever, getting a mortgage was a simple and straight forward process. It made the stress of the situation significantly reduced!! The time lines she presented for the process were spot on. We ran into a small hiccup with the appraisal but Stephanie kept us on track and moving forward! Thank you Stephanie, you are a true asset to your team!

We had a great experience at this bank. Stephanie Brown was our loan office for our home purchase. She and her team turned home buying process quickly and easily. Her assistant Maria Moritz, who speaks my primary language ( Portuguese) help us to keep on track and moving forward. After the closing the customer Services call and explain the next steps. We would strongly recommend First National Bank of America.

Everyone that I had contact with was extremely helpful and nice. The process was very easy with my situation. I have nothing but positive things to say about First National.

First National Bank Of America has been such a blessing to our family. I can't never thank Everett Hurt enough!!! He is the best... From day one so responsive and really made our dream come to a reality. My family and I are so happy, so blessed to have found First National, Everett guide us every step of the way and made us feel like family. Working with everett was actually fun very stress free, and made this transaction go so smooth... Thank You Everett & Thank You First National!!! 8 years of wanting this dream and now we are happy homeowners all thanks to you guys. DREAMS DO COME TRUE & EVERETT AT FIRST NATIONAL HELPS MAKE IT HAPPEN! GOD IS GOOD.

We have been banking with the East Lansing First National Bank of America for several years and are very happy with their professional and personal service. Everyone is very friendly and work hard to help with our needs, from cashing a check, opening a CD, to noterizing something. And even though CD rates are low every where , they usually have some of the best rates available. They also have an ATM card that can be used everywhere. If you want a bank where you can actually talk to a real person. who will do all they can to help you. then this is the bank for you .