First National Bank E 25th Ave, Altoona

It really depends who you get. The atmosphere in this place just feels negative. I’ve had some good days, but more often than not I’m met with laziness, unattentive staff and rudeness. Quite a few times they’ve closed the branch very early and other times they’ve ignored the drive through when there’s only one car there for several minutes. I’ve been stuck in that drive through before for close to 15 mins with 3 people working the desk and almost no one inside. Just no sense of urgency or respect for customers.

Staff could be a little more friendlier. You ask how they are you get a death stare. Tell them to have a good day and it’s the same thing! There are only like 2 people there who have decent attitudes. Makes the trip to the bank miserable and I wanna tell them to lighten the hell up. Trust me I am handling money that isn’t mine too but that doesn’t put me in a horrid mood.

I wish I could give ZERO stars. During a wire transfer of $3,600 the funds were lost (FOR A WEEK), the receipt was deemed faulty, no tracking numbers were used at all, the employees lied to us and gave us some weird "federal" number that was deemed false by Bank of America (which is who I switched to). The employees were unprofessional, especially Joyce, the one handling our transaction. Perhaps further training would be beneficial. While travelling I asked FNB to put a lock on my debit card through the app. They proceeded to lock my entire account to the point of having no access to my funds. I couldn't even write a check for over 72 hours while out of state and thousands of miles away from home. Once reaching my destination, I was not allowed to withdrawal my remaining funds from my own account. I had to write a check to someone else to get my own money back. This bank is a travesty. Deepest regrets on choosing FNB. I recommend switching as soon as possible.

I have always had great experiences with this bank. I'm not understanding the negative reviews at all. I have been banking with First National forever!

Horrible customer service. They do not work with their customers at all!! Bank somewhere else!!

Never an issue at the 25 th Ave location. They took care of my mother’s account during her Alzheimer’s. Very professional and KIND , they knew my mom well enough to help her in her condition to not over draft her account. As well as help her keep enough in her account for automatic payments. They were an absolute dream team.

I cannot believe how rude I was just treated at the Whenwood office. The teller was too lazy to look up my daughters account number for me so that I could deposit some cash into her account. She’s out of town in college and I’ve done this many times but today the lady had a real attitude about it for some reason. I was taken aback by how rude she was. I cannot believe that that level of customer service is acceptable.

At the FNB on 28th Street to make a withdrawal. The ATM made awful noises and the drawer wouldnt open and my money is stuck in the ATM and was deducted from my account. Now im sitting at the ATM until the bank opens. When the employees arrived, I was told I'd have to wait until Wednesday

Come here to make my car payment. They need to train their enployess how to add late fees to the payment.

Spare yourself the trouble and go elsewhere. That's it. Don't even waste your time.