First National Bank Perry Hwy, Wexford

I am the customer of this branch since 2013. I had been treated fairly and with respect. I live abroad at the moment and I had to call and/or send message to get some needed information time to time. People used to work there always helped me right away and they were friendly. But, last week I needed some information and sent information to my previous contact. When she did not respond, I called, I learned that Caroline was no longer there. Then I asked who could help me the young lady told me the person name SC, but she said she is too busy to take my call. I asked for e-mail address and sent e-mail. E-mail came back because of some typos on my side about an hour later I called again to correct and she was still not available. This time I got the address correct and made sure to sent another mail to SC and the girl gave me the e-mail address. There was no respond in about 24-36 hours. I cried for help again via e-mail and no respond from Sandy C. again. I called back and thanks to a lady (not the young girl) she helped me in 2-3 minutes after I provided necessary info. I think good people do not stay there and whatever left is not that good. God helps you with dealing specially Sandy C. I hope she learns something about the customer relation, if not she should get out of there.

Been waiting 4 months for a refund check that has been “in the mail” several times. I used this bank for a construction loan, our loan officer misplaced various pieces of our information several times which caused many delays in getting approval, the list goes on. Not recommended.

Nothing to do with this branch personally have never been there but as a company it's scary to get a voicemail from First National when I do not have an account with them with most of someone's personal banking information full name part of there account number /card number just didn't think a company could state that many things about your personal bank info then proceeded to leave a number to call back with a confirmation number. If I were said person I would not be happy about my information just being left out like this