First National Bank Lakeside Blvd, Owings Mills

Terrible bank. They thrive by charging unnecessary fees. They charge fees on pending transactions before they can post causing account to go into the negative before the transactions are able to post. Zelle transactions and cash app transactions take multiple days to post in the account even though the service should be instant and within minutes. Just a disappointment. To Prey on small businesses that are trying to grow. And in the branch they tend to people with a preferred skin tone before others. For example on two occasions I sat at the drive thru teller for over 20 minutes while Two or three cars with people who were not minorities drove up to the teller and were served immediately. Worst banking experience so far.

Use to enjoy this bank when I first came. Now there’s new brach managers and they are so incompetent and can’t seem to do their job incorrectly. When I filed for a dispute he didn’t send off the paper work until days later when I called to check on the status. He gives false information as well. Terrible

Good staff, never had any issues with this bank.

Worst Bank Ever -- Run don't walk away from this bank Do not bank here unless you enjoy unreasonable fees on fees on fees. This bank probably has the worst customer service of any bank I've ever belonged to. It almost appears fraudulent a definite hustle. They'll shuffle you around and around and give you non answers for days until your fees rake up higher and higher. Once your fees have peaked they'll then answer you with a payment plan to pay everything and threaten you with a charge off. I've never experienced this from any other bank I've belonged to and caution everyone i know away from this bank. Especially if they like to keep their money.

Always very friendly and fast most of the time. None of their banking products are Innovative per se but still friendly little place we keep your money on deposit.