First Horizon Bank Poplar Ave, Memphis

This is my favorite of the Mid-South’s area’s locations of Iberia. I went by yesterday & had a great experience, even though I was just closing my HSA the young lady (she told me that she typically works at another location & I apologize that I forgot her name) was efficient, genuinely nice, & prompt. The reason I decided to leave a review is because the last few experiences that I had at this specific location have also been pleasant. I have never had to wait & everyone I have dealt with has given great service - definitely recommend going to this branch.

One teller, at 1 pm on a Friday! She’s stuck working with a customer on some CD problem in the meantime I sit and wait and wait and wait. Why have a bank even open on a Friday at 1 pm with just one teller?? This is absolutely ridiculous, and very frustrating. I know they don’t have many customers in this particular neighborhood so that why I’m guessing they are so short staffed. Where is management?? This gentleman in front of me should have his CD problem handled by a manager in a office instead of tying up the only cashier. This is why I don’t have my regular accounts here. Too damn slow!

Love this bank and the people that work there. It has a small town feel with online and mobile features that rank with the biggest.

They racial profile black people and put money in their account and charge you for it . They dont bank well they mistakes all the time with smiles never taking responsibility for any inconvenience they put their customers through. Even if you seek to go up the chain they only seek to align in the ideal that you are not important to them.

Each member of the staff at this branch provides excellent customer service. They are the reason I enjoy banking at Iberiabank.

The mortgage division at the branch is awful. Had the worst experience ever. Would not recommend.