First Horizon Bank Nelson Rd, Lake Charles

Both my mother and I have banked with Iberia Bank (now First Horizon), and both of us have had abysmal experiences with one particular employee, Christina or Christine. She never pays attention to you when you're with her, as she's always checking her phone or taking phone calls in the middle of her helping you. She has a sassy and unhelpful tone. I bank elsewhere now, and happily so, as Christine/Christina was never any help for me.

I got upset when a charge of $10 was taken from my checking for statement services when I followed their own rules sent to us. I called them and they investigated and appear now to be solving the issue.

Highly satisfied with this Mortgage lender. We have bought three houses with them.

Today was a most horrendous day dealing with Iberia Bank. My mother passed and left POD'S for my two brothers and myself. Notwithstanding an appointment scheduled by a teller [who was in the lunch room], 15 minutes past the time she scheduled, a mistake was made by Iberia Bank regarding its own procedures [admitted to by the manager]. Essentially all Iberia Bank personnel, were simply unsympathetic to our circumstances, but more importantly, unprofessional to the extent that the customer experienced a hardship created by Iberia Bank. Additionally, a legal representative was suppose to contact us [the client] and discuss our concerns but instead contacted the supervising manager who stone walled us to the point of complete frustration. What a traumatic experience for long term clients to be treated this way.

Josh Damiata helped me tremendously with my bank accounts. He is an asset to this location.

WORST BANK IN AMERICAN HISTORY! I was hesitant to write a review but then I looked at reviews and saw I wasnt the only one! Ive been at this bank from it being Cameron State Bank, then Iberiabank, now First Horizon. I spent weeks trying to close an account after getting hit with charges left and right. I finally closed it and can't stress enough to run as far as you can away from this bank! Id give negative stars if I could!

Alana was very professional: she was prompt in helping me out... patient with me as an inexperienced home buyer... and personally showed concern for me as a person and as a customer.

Worst bank in the State! They lie and laugh at there costumes and screw you all around your banking needs. I have never had such problems with a bank. I felt like I had given my check away and they decided when I can have my own money. Puts holds on your money for no reason and will not cash there own checks with out charging 7.50. If you are looking for a good bank do not use this one are you will be sorry. Don't even get a star!😖

Sadly I’ve had a bad experience, the ATM machine stole $100 from my deposit & the person who did my claim (Christine) was super unprofessional and rude. I called on the day she told me they’d look into it and do my return & she totally disregarded my concern about being charged an overdraft fee and hung up on my face. If the bank doesn’t return our money will definitely look for a new one!

Simply the best tellers in all of Louisiana. No bias here.