First Horizon Bank Trinity Rd, Cordova

This drive through location is very slow. Arrived at 1:26 which might still be the lunch hour. There were 3 cars in each lane totaling 9 cars. After waiting 10 minutes with no movement at all 4 of the cars backed out and choose not to wait. The teller was nice when it was my turn but it was still slow. Pulled out at 1:48. 22 minutes in the drive thru lane.

I was treated like a kid. Honestly the worst encounter I've ever had at a bank. I was confused, felt very awkward and the lady made me feel stupid.

I waited in line for 30 minutes in the cold only to be told once I reached the counter that I had to go through drive thru since I didnt have an account with them. I was simply cashing a check and the person who issued it had an account. When I got in the drive thru line it took me another 45 minutes to reach the window. This place was very rude to the people in line and very slow.

I called and Laura answered the phone, I think this is the spelling of her name. I told her I am a First Tennessee Banker and asked if this branch had any Safe Deposit Boxes. She answer all my questions and sounded very Courteous and Positive. I felt very comfortable speaking with her. Although this was over the phone, it may be a different experience in person. I will update this after I get my safe deposit box.

Unlike other patrons, I have never had an issue with the tellers or other personnel at this branch. It's in a great location next to Walmart and Target and has lots of drive-thru bays. The people are great and the service is excellent. I will bank at this location as long as I live in Memphis (21 years and running)!

Branch manager either doesn’t understand certain things or just doesnt care. I shouldn’t have to explain the same thing multiple times, or ask the same question multiple times to get a direct answer. After the merge from first Tennessee, I’ve seen a decline in customer service. I’ve dealt with it. But after this, I’m going to a different bank. The branch manager gets a very condescending attitude because she didn’t want to answer a question I guess. The associate I spoke to before her, was way more knowledgeable and actually understood what I was saying. I’ve also noticed inconsistent information on specific policies and even the branch manager couldn’t explain them to me.

Going for 1 star because 0 isn’t an option. Staff completely misinformed about how the accounts work. They said my personal checking and small business account would be able to quick transfer, but that is absolutely not true. On top of that when I deposited into my business account, they put it into my personal checking. It’s the weekend and these circumstances have caused me a great deal of stress. It’s only my first week of banking here and I already can’t wait to close my account. See you Monday first horrible- I mean horizon. and then never again

A very good experience. We happened into the lobby on a busy Saturday having just misplaced a debit card at the drive-through ATM. We were greeted upon entrance by Evelyn Moore, instantly reassured and assisted without ado. What began as an unexpected nervous aggravation was quickly quelled with gratitude.

The first thing I should say is that I am not a First Tennessee banker and do not have an account at this establishment. I had received a check from my employer in which First Tennessee Bank is the bank through which it's drawn. I went to cash my check and knew that I most likely would have to go inside to cash it, as most banks now utilize their drive through strictly for account holders (a service that should be open to everyone, but I digress). At any rate, I had my 5 month old and my 2 year old in tow and had just gotten diagnosed with the flu not even an hour before. I went to the drive through hoping that if I told them my predicament that they would allow me to simply cash the check without having to drag my children out of the vehicle and into their establishment, allowing me to conserve some energy while simultaneously preserving their entire office from exposure to the dreaded flu virus. Seems logical, right? Well logic seems to evade the associates at this particular FTB location because I was made to come inside, hacking away, sick as a dog. So if the flu ravages its employees sometime in the near future, you can blame "policy" as I tried to spare all of them. There are some common courtesies that should remain all-inclusive to every human being, not just your customers and I would NEVER bank where "policy" overrides humanity.

I am new to the area and I’ve visited First Tennessee Bank when it was still that name, but now they hav3 changed the name to First Horizon, Everytime I went in for b@nking needs, the staff extended me a warm welcome and every time I went in , I got “top notch” A++ services from these individuals who are Minnie, Tracy, Lisa, and Evelyn who worked behind the desk. These individuals deserve to be recognized because they take care of you, and serve you with a smile and ALWAYS tell their customers and some they know by our name, makes you feel appreciated and thank you for your business . First Horizon on Trinity Street is the one I go to and if you want excellent service, fast pace and getting you out of there , then this is the Bank. I feel like as a customer with all this COVID 19, that I’m going to visit” My Family” and see @ll those smiling faces.