First Horizon Bank Veterans Memorial Blvd, Metairie

We've banked with this company for 3 years now and while this company, while on the move, is way too antiquated. They're majorly behind on technology. To the point where, re-setting passwords is a face to face process. We had an issue with about charge appearing to be fraudulent; despite me calling to advise otherwise, they STILL failed to lift the block off the card & several charges were declined. I had to CALL BACK the next day to confirm AGAIN the charge was valid. While that may not seem like an issue, for a BUSINESS this is time consuming and you lose money on man hours correcting an issue that NEVER SHOULDVE BEEN. Additional, if you have a banking issue with your account, you have to return to the branch where you ORIGINALLY opened your account. 😳😳😳. Many times, banking issues can't be corrected/addressed over the phone and you have to GO INTO THE BRANCH... Over it Dot com.