First Horizon Bank S Church St, Murfreesboro

Recently visited ATM at this location on Church Street. There was a long wait in line about 3 or 4 cars. When I got to ATM, it took several minutes after retrieving my bank card to proceed as if it was Stuck. Then I enter my pin, several minutes again. As I wait patiently, it asks which language so I select English. The message returns "preferences cannot be processed" I proceed with transaction of withdrawal. ATM then returns my bank card with Message " We cannot process your transaction at this time" I never received my cash but when logging into my account, it shows a withdrawal. Very DISAPPOINTING. There has been several issues this last week with logging into mobile and online banking along with ATM issues. I am furious with First Horizon at this point and I am unable to speak with a representative until Monday. Seeking other Banking Alternatives.

I did not give 1 star only because there an actual bank. I set-up an account with First Tennessee and was told I could deposit checks into the ATM but was never told they could put a hold in it for a week and a half but sure enough. I deposited my rent money and now I don't have it until I'm a week late. I went to the bank and asked about the situation with the lady that made my account and all she would say was I was told on the receipt after I deposited the check. Thanks First Tennesse, for nothing.

I enjoy banking with first Tennessee and I’ve always had good experiences at this location. There is a lady I am unsure of her name but she has always sat at the first table when you walk in and she is extremely friendly. She has brown hair and she is always smiling. However, when I went in today 11/10/2018 I talked to someone named Chelsea Jones or Johnson and she was very rude. I normally go to the one in south Knoxville on Chapman highway and the workers at both of the locations are phenomenal! She was extremely unwelcoming and seemed annoyed that I was talking to her. I plan to call the manager and let them know because this kind of attitude is unacceptable. I have no intentions of coming to this location again unless I have to.

Worst bank I've ever done business with. Two weeks after the gov. reopened the state and the branch is still closed. RIDICULOUS

Always have a good experience banking here. The only reason I didn't give 5 stars is because when I deposit a check for say $1,000.00 and I have $10.00 in the account, I can only get $10.00 cash back from the check. That is annoying because I have banked here for years. All the debits are automatically withdrawn unless we put extra money in to eat out on. Yeah, that's annoying... But the service is always good 👌

Tired of the ATM being down. It seems that every other time I try to come here the ATM doesn't work. Sitting here like a target holding cash trying to deposit. So ridiculous. Take care of your ATMs it's a business day. Don't go rn because they aren't taking deposits. Need to find a new bank.

I called about a question at 9am. I was told they would call back in few minutes. Its 1pm now. Closing time. No phone call. Their office manager had just stepped to the back.so disappointing.

Do your business elsewhere. That is all.