First Horizon Bank Wilma Rudolph Blvd, Clarksville

People are friendly but not effective. Asked manager to initiate a reverse ACH on a large unauthorized deposit into my account. I was told it would be completed in 48 hours. Waited 4 days and called manager back. Reply was to give it 2 more days instead of her calling the ACH unit to check on it. I waited 2 days then decided to call the main customer service number. Customer service said the ACH request had never been received, so Customer Service sent the ACH unit an email and said it would be acted on that day or by the next. Early on, I had sent requests by email from my account and to this day (8 days past) I have not received a response. I need a more reliable bank!

They closed all but the one branch, and is the most difficult to get to in town. I've been banking here for 25 years, though all of the various mergers. I guess loyalty isn't something the new board value.

They should just shut this place down already. I keep over drafting and getting charged over draft fees because their atm doesn't accept cash and I work during business hours. I'm switching banks

My card is consistently having a hold placed on it, which is embarrassing and ridiculous. I am once again on hold trying to fix this issue. I may have to switch to another bank. When I first opened the account, they cashed a check for me and placed the funds in someone elses account.

Horrible customer service. And now only one location in clarksville. Definitely changing banks

I started my account at first Tennessee in Murfreesboro TN. When it was changed to first horizon there were some glitches but the customer service was still great. I moved from there and have been using this branch and am very disappointed. I am going to move my accounts in the near future. Since this review I have been back and treated with more respect.

I am down here in Tennessee for a family medical emergency. I went to a bank machine by a reputable bank to be safe and secure in taking money out. I withdrew money from the machine and received a receipt saying my money was dispensed - but it actually was not dispensed. I immediately contacted my bank who said it could take up to a couple weeks to resolve. I called the First Horizon Bank who said there was nothing they can do and I could visit the branch. I visited the branch and they said that there is nothing they can do … I have to wait for my bank to file a claim. I am left without my money and feel like a fraud has been committed by this bank.

Closed the Waverly,tn branch with no type of notice.do not even have a atm within 30 miles. great service...RIGHT

Short and sweet this bank is terrible customer service is beyond sad only one location in Clarksville have to go out of the way horrible place to bank

I love this location. Staff is very knowledgeable and friendly. Would definitely recommend this branch to anyone. I feel like family here.