First Horizon Bank S Hall Rd, Alcoa

This bank is so unorganized it is pathetic. I had a helock loan on my house. It was paid off almost 3 years ago now I've been waiting 3 weeks and was told it could be another month waiting for a lean release because they didn't do the paperwork right back then..mean while the u haul was lost my electric is off and no water. I should have been gone 2 weeks ago but hey. They don't care. It doesn't effect them at all.

Terrible service, called today at 11 and the branch manager was out to lunch and never returned my call. The branch faxed in paperwork to their HQ and it was never received. I have a mortgage with this company and they seem to Think it’s with another company but when I call it says 1st Horizon. Long story short this branch seems to be the worst of a terrible company all together.

My wife and I have used this bank for a long time no problems

Gosh, we've had this bank for years and never had any problems. It use to be called The Bank Of Maryville many, many years ago, then it changed to The First Tennessee Bank and now it's First Horizon. No complaints about this bank... give them 5 stars!

great bank and the post office in the same building the staff is great friendly and willing to help u with any of your needs fast service to they understand if u need to get in take care of your business and back to your daily activities they get it my mother and grandfather have used this location for 30 plus years

Found one staff person to be less than helpful I am sorry to say. Parents had banked there for yrs and I had heard only good things so I was disappointed.