First Horizon Bank Winchester Rd, Germantown

Long story short, there are a million better options in the area for your banking needs. Avoid at all costs. They do not seem to want to take care of the customer.

Absolutely the worst bank I have ever used. The staff is totally incompetent. I arrived at 4:15 PM to get a cashiers check but the printer ran out of ink. They did not have a re-fill so they tried to print on another printer, now it was too late to get to another bank. On an other occasion I attempted to open a savings account for $15,000.00 to get a $300.00 bonus. They lost my check from my credit union. STAY AWAY FROM THIS BANK.

Another horrible bank that barely tolerate their own customers. There is a reason why they have a 1 star rating.

I would give a zero if i could, always understaffed, went in 3.3.20 2.30 pm.. one person working behind counter, no service employee at the desks... 3 people waiting in the guest waiting area.. they were frustrated... i just walked out after 10m..why all of a sudden the reduction of staffing....

A year later, same experience. There was no one in the drive-through when I arrived and when I left it was four cars deep on all lanes. I called into the branch and the young woman advised me she was the only one there. That sounds rather dangerous and it certainly is an inconvenience to all of the banks customers. After having this experience on more than one occasion today I decided to voice my frustration with the staff at this branch. Often times when I go through the drive-through I sit and sit and sit. Today I asked if there was a problem, the young woman said she was the only cashier and had a customer ahead of me inside of the bank. This is unacceptable, one cashier at noon time. Something needs to be done about this because it has happened more than once and I’m really quite annoyed.

Horrible bank. The fees wouldnt seem so outragious of they gave you any incentive to keep money in your account. Couple the poor interest rates with even worse customer service ans you have the perfect balance of bad banking and a reason to find a new bank. I opened my bank today because I had money and checks to deposit. However, I fully intend to move my money to a better bank as soon as I have time. Avoid this bank if you can.

Tracy was very helpful in getting my account set up. After I brought in the wrong paperwork needed for my account, she called me back to get the issue rectified and everything went smoothly