First Horizon Bank Springfield Dr, Woodstock

I have been a customer at IBERIA (First Horizon) for MANY years. Dori, Venus, Sarah, and Mercy are absolutely incredible. I have several small businesses, and the amount of attention I receive from them puts me at ease on a daily basis. I am grateful they KNOW me. They understand my complicated situations. My entire family banks here, and we all feel special to this bank. I will never bank at a big box bank ever again!

I moved my business' banking to Iberiabank because I was impressed with the branch manager's apparent dedication to being a financial partner with her business customers. Unfortunately, according to the branch manager, Iberiabank's underwriting department does not pay attention to detail and performs a credit check is if they were me. We were falsely denied a business credit card and small line of credit based upon completely false reasons (time in business was inaccurate, credit reports were not pulled as a hard inquiry showing the complete picture, etc.). I was able to secure a business Amex and 2 other credit cards, as well as a personal mortgage. So clearly I am a good risk with ample revenue/income and a positive credit history. Customer service reps argue with you to the point they piss you off, then tell you to calm down and how to act. Pure lunacy.

The entire staff is friendly, courteous and cares about the financial needs of my business. They take account safety very seriously and I have seen the teller catch fraudulent behavior due to her keen sense of abnormal acct behavior for a particular client. We left a large bank for the lack of personal feel. First Horizon has not let us down. They all know me by first name and we will never bank with a large bank again. Ask for Dori, Venus, Sarah or Mercy.