First Convenience Bank 11th St, Huntsville

Stormy is extremely unprofessional. Manipulated my friend into making account just to get a money order when she didn’t need to. When we went back they told us that she has to keep the account open for 90 days to avoid a $25 fee! There shouldn’t be a fee and she shouldn’t have been cornered to make a bank account! When we called back and spoke to the assistant manager he told us that he’ll see if he can waive the fee, but had to talk to the branch manager first. When he called us back he said the only person that could close the account is the employee that opened the account, which was a LIE! We had to go to another location just to get the account closed and have the fee waived. The manager at the other location said they have to deal with this all the time. She’s manipulating people into making accounts just to meet quotas. Absolutely ridiculous and something needs to be done about her!

Very professional and courteous service at all times. Also timely every time I go there.

I think the lady with no hair is BEAUTIFUL! And good customer service.