First Convenience Bank Tx-256 Loop, Palestine

Will absolutely be switching banks. Customer service line doesn't work after hours. Declining transactions and still taking the money out. Transfer from "stash" is not instant. Just lost 400$ to the internet ether and can't get a person to talk to. "Your estimated hold time is... greater than ten mins..." all night. So frustrated I can't see straight.

Always very helpful or and polite I would definitely consider using this bank very fast and convenient!

First Convenience Bank employees are very rude to customers has zero customer service altitude. They are lack of banking knowledge with very low IQ. Stealing customers information to their phones and that was Ok by the so called Manager. They profile their customers if you don't speak Spanish you will not get business account open. This leads to discrimination it is a shame. They copies of your documents which they refused to give back when they fail to open a business account for you. They will continue to interrogate customers to get their Trade Secrets. First Convenience Bank employees are UNTRAINED and UNPROFESSIONAL a bank for the people like them.

I think the most frustrating thing abt this place is the culture and its starts from manager on down very unprofessional . Texting on phone while customers are in middle of transactions they had two ladies non employees just chilling up at front counter catching up on gossip, and having very inappropriate sexual conversation , all of employees there were engaged in this behavior . Am sure nothing will change by reveiws can see this is ongoing problem

Never have I ever seen a line for A BANK as long as it is. There’s hardly anyone here to service the customers. Will be switching banks.

This is a bank that will hammer you if you don't manage money well. That being said, it offers some great benefits. Great hours, convenient location, no check fee with any direct deposit, no minimum balance.

I have a love hate relationship with this place and by that I mean I hate the company but love this location and may even continue to stay a customer all because of Taylor A. at the Palestine location. She was my saving grace when EVERY other person in the company wouldn’t help. I highly recommend reaching out to her for help cause she is amazing and I’ll never forget her going above and beyond for me thru the phone!

People say this isn’t a GOOD BANK BECAUSE THEY DONT KNOW HOW TO MANAGE THEIR MONEY! You don’t get fee’s if you don’t spend money you don’t have! I stand in line watching these amazing tellers deal with rude customers who just want to use money they don’t have. Please don’t leave a bad review just because you can’t manage your money wisely. They are awesome!!!!

Best bank I've ever utilized! Can't imagine changing after 22 years.

I wouldnt recommend this bank to anyone. They are not helpful at all.