First Citizens Bank San Felipe St, Houston

I have never left a bad review of a B2B business until now, but I feel the need to warn as many other business owners as I can to stay away from First Citizens Bank. I have been with this bank over a year and even have an SBA loan with them. I have never had a worse experience with a bank in my life. I am currently in the process of moving all my accounts to another bank. All of the people at their corporate location, their SBA department, as well as the some of the higher level managers at the local branches are wholly incompetent. There have been entirely too many things to go into in a short review, but I highly recommend using another bank and saving yourself a lot of frustration and money--yes, they cost me A LOT of money by making a mistake during the SBA loan process.

I have experienced Worst customer service I’ve ever seen for any bank, here is why: 1. The bank did allow multiple unauthorized charges to my account even after I reported them as soon as I noticed them 2. They’ve charged me a fee for every unauthorized charge 3. I’ve called the bank 3 times with all 3 resulting in hang ups from the reps and no answers at all- I don’t even know if I was able to block my own card so to prevent unauthorized charges I don’t expect any answers back from the bank. Let that be an example for you.

A bad woman employee attacked me verbally because I had to correct her mistake . At that moment she came back with another woman who decided to close my account. Why ? Because they are midandrists. I had been a 10 year customer with first citizens bank.I also noticed during this time, their over the phone service could be violent.

I have been banking here for 5+ years and have always had pleasant and professional experiences with the staff at the Galleria location.

If I could give them NO stars I WOULD! It is IMPOSSIBLE to speak to anyone either here at this branch or the 800 customer service number. The customer service line doesn't have the option I need. Therefore It was not allowing me to even be connected to live agent. Second I called a local branch where I was placed on hold for over 25 min before someone answered and hung up on me.

This Galleria location is the worst bank ever!!! Please do yourself a favor and do not bank at this location, the people at this branch have no clue how to handle business accounts. They are quick to sell you their products but not quick to fixing issues they created themselves when it comes to the product (credit cards) they sold you on. The Managers do not even have the decency to call a customer to try and resolve the matter instead they try to pass it on to someone else at another branch. If you bank here at this location I suggest you request to be transferred to the sugar land location, they have better management and customer service.

So, just moved here from South Carolina and needed to make a deposit only to find out that theirs only one first citizens bank around Houston and it says its open on Saturday 9-12 so i drive an hour to get there to find out they're closed all day Saturday. Thanks for nothing.

Beleive it or not this establishment is far more superior than the pathetic useless branch in sugarland with the moronic worthless staff that couldn't manage a lemonade stand not withstanding a financial institution, like little children with new and complicated toys!