First Citizens Bank Enterprise Rd, Clearwater

This branch is just amazing and a pleasure to do business with. Definitely the top bank for service in the Tampa Bay Area! I’ve worked with them all so trust me!!!! Jason the manager will bend over backwards to meet and exceed the needs of customers and Jane has given me excellent service when dealing with her over the past 7 years!

Ive been very disappointed in their lack of customer service. I opened an account at the dunedin branch because it is right next to my work. One day after 3 months of banking with them I pulled up to the drive through and there was a sign that the branch was closed down and I would have to go to the Clearwater branch, 20 minutes away! No notification at all even though I went there about once a week, and the women who opened my account knew I chose them because they were close to my work and home. Since then I have had nothing but problems. Items billed to my account that I did not purchase, more than once and the only assist I get is, "heres a number to call". My payroll checks that I deposit via the app do not get deposited, about half the time, even though it says deposit submitted. Which ends up causing all kinds of budgeting issues. When I have called and attempted to report the issues, not only have I not received "valued customer service" but I have been treated rudely and abruptly dismissed. I will most definitely be closing my account.

Jason Kelley bends over backwards for clients. I work with many of my clients at my accounting firm and he was so diligent in the PPP loan application process to make sure everything was submitted correctly and loans were approved. Highly recommend this bank and Jason!!

Exceptional service provided by the entire team at the Countryside location! From Jason to Jane and Karen to Colleen, always fast, friendly service with a smile.

I have banked at various banks through the years, this branch is the best, they really know the meaning of customer service and get things done fast and right.

Karen was really helpful and nice. Beautiful atmosphere. Everything is easy, easy to deposit, easy to withdraw, easy to get a checking account. Highly recommend.

Jason made me feel like family when opening my account... and the entire staff makes me feel like family each time I go into the bank. Very easy to work with. Highly recommend.

Jason K, Financial Sales Manager and Vice President of First Citizen's Bank on Enterprise Road, Clearwater, Fl is AMAZING...If you want REAL customer service....talk to Jason. If you want RESULTS, talk to Jason. If you want peace of mind, talk to Jason !!! Just talk to Jason to get the JOB DONE !!!!.. Answers all questions with knowledge and patience. Thank you, Thank you Jason !!!!

Love this bank and the people that work at this location. Super helpful. Old school bank feel which I like!