First Citizens Bank 28th St, Boulder

I just moved to Boulder and went in to open a checking account. I was fine with them having to check my banking history but when they said they’d have to run a credit check I was done. I have had many checking accounts in several states and never had to have a credit check. To open a bank account?? Maybe someone can explain that to me. I went across the street to Blue Federal Credit Union and got a new account no problem.

I open up a bank account with them. Then I have my debit card flagged and now I can’t even get any of my money out of this bank account. I went in to the bank and was trying to figure out everything they took a hour to tell me they can’t help me. I would never recommend this bank to anyone.

First Citizens is a strong and reliable partner for business banking.

Could not be more frustrated. My Fort Collins branch closed. Have been trying to work with Boulder to help refinance a current loan and see if today's rates can be applied to an old loan. They say all decisions come out of North Carolina. Already tried the North Carolina route I say to them. They are not helpful and just email loan documents even through have questions they won't answer. I've been a customer for 11 years. Have paid them 10s or thousands in interest. Just looking for a little assistance. to update a current loan I keep being told that North Carolina will call me. They never do. Boulder tells me they can't help. And, I'm actually dealing with someone that has "customer service" in their position title. Wow.

Very friendly and attentive staff. I was the only customer and was served right away.