First Bank of Ohio W High St, Mt Vernon

I finished paying my car loan off in October and then they sent me to collections mistakenly saying that I was 30 days past due in November, even though my loan was completed. I had to call every single day to try to get help. Tammy in their collections department was extremely rude, and just told me, "Well there's nothing I can do". Then she continued to sigh and tell me that I was interrupting her lunch break, that she was lightheaded from me keeping her from her food, and that there was nothing she could do for me. She gave me multiple extensions I could call, none of which answered. After another week of trying to contact people, I finally got in touch with someone who told me they had fixed it. 90 days later it's not fixed on my credit report. This was right before Christmas, when we planned to get new furniture and start our home equity loan. We weren't able to do that at all because this "missed payment" tanked my credit score. One of my credit cards was cancelled due to the dip in my credit score as well. I truly can't believe how unprofessional they were and I'm still suffering from their mistake.

If I could give them 0 stars I would. I got late fees that I didn't know about until my loan was "payed off". Got another late fee for not paying the late fees I didn't know about. It took over 3 weeks of persistence to talk to someone in the loan department who told me it is what it is. I wish I had read the other reviews 3 year ago before I took out a car loan! VERY FRUSTRATED!

Their service is horrible i would run in the other direction very unprofessional...you will be sorry if you finance anything with them. They deserve no stars at all. Don't do it! They find extra charges that do not appear on your account...

I would give them a zero but can’t. Horrible service. Charges come out of nowhere. Don’t trust what they say! Don’t let someone stick you with a loan from here!

This bank is horrable. If you are ever offered a loan from this bank decline it. Fees for everything. Early pay off fees of 200$. processing fees of 300$. takes weeks to finally get to someone who can help you and you can hear how unorganized this bank is as they yell across the room at each other because they have no idea what they are doing. Every location has a one star review for the same reasons.

DO NOT borrow money from this place, absolutely the worst company I have ever dealt with!! Complete harassment and nearly impossible to contact anyone!!

Horrible establishment DO NOT deal with this bank any option is a better option.

Website super antiquated. Can't see monthly statements. Won't send statements unless you call each month. Difficult to obtain information.