First Alliance Credit Union Alliance Pl, Rochester

We're so glad you're happy with our service at First Alliance Credit Union and appreciate you with trusting us with your financial needs. Thank you for rating your experience with us as 5-stars, Rebecca!

Hello Chris, thank you for sharing your recent experiences working with us. We are sorry to hear that your expectations have not been met. Our team works very hard to get our members into a better financial place for the long term, sometimes that means referring members to additional trusted resources outside of the credit union’s direct services on a case-by-case basis. We do not receive any payments for these referrals, rather the credit union pays for our member’s to access to these services. Additionally, you’re correct that your account portal shows two balances. The current balance is the total amount in your account at that moment, and the available balance reflects any pending transactions for your account showing in our system at that time. We understand it can be frustrating when unexpected items run through your accounts. This is why, the balance information in your portal is updated in real-time, as we receive transaction information (actual or pending), to ensure you have the most accurate information available to you help manage your spending. Our team would be happy to help you set-up account alerts or talk about additional options to help you avoid overdrawing your account in the future. Again, thank you for taking time to sharing your feedback with us. We would like to know more about these experiences and help you meet your financial goals, so please email our Member Experience Manager, Danielle, at [email protected] if you’d like to set up a time to talk more.

Thank you so much for your kind words and your five-star review, Bonnie! We look forward to serving you!

We are happy to hear about your experience working with our team, Leodan! Thank you for taking time to leave a review.

Thank you for sharing your recent experience, Paula. We apologize for any errors our team has made regarding your debit card order. Our Member Experience Manager will be in contact with you to learn more about the situation. We appreciate your membership, thank you again for bringing the situation to our attention. We are sorry for the inconvenience and frustration this situation has caused you.

Hi Matthew! Thank you so much for taking time to share your experiences working with our team to meet your goals. We are so happy we were able to to give you a sense of relief as well. #allforone

Hello Desire, thank you for taking time to share your experience working with us. We're sorry to hear that you've had some issues with an ATM and that your expectations during your recent loan request were not met. Our team works very hard to find workable solutions for all our members, unfortunately sometimes we are unable to help in certain situations. We encourage you to share more about your recent experiences with our Director of Member Experience by emailing her at [email protected].

Thank you so much for your kind words and 5-star review, David! We look forward to helping you with your financial needs.

Thanks so much for your review, Chris! We are so happy that your experience at First Alliance Credit Union with Jessica went swimmingly! We think Jessica is an amazing team member!

Thank you for sharing your experience working with our team, John! We are very happy to have you as a member at First Alliance Credit Union and are looking forward to helping you meet your financial goals. #allforone

Thank you for taking time to share your experience working with us, Rachel! We are thrilled to be able to help you meet your vehicle ownership goals quickly and conveniently.