Financial Plus Credit Union Van Slyke Rd, Flint

BEWARE OF THIS BANK! So today I received my bank statement and it reads my account was closed due to dormant acct. Yes I didn't do much with this account, its savings. So I call, inquire where is ALL of my money that was in my account. It wasn't much, but still. Their reply was and I quote "its a dormant acct so there was a fee". Everything in my account!! They kept it! And if I want to talk to a manager about it, I have to go in person, not over the phone. I only live an hour away and I'm pretty sure this bank is keeping my money regardless.

I have been a member with Financial Plus Credit Union for 8 years now. I have been happy up to a certain point but I have realized that they operate more as a bank than a credit union. I haven't been treated like a member and at the end, they were willing to take my money but not offer me any services that credit unions normally offer. Needless to say, I closed my account. Beware.

They charge customers fees to transfer from one account to another $3.00 a pop when it's supposed to be free and only a charge to do a transfer withing the same account by phone I have spoke with main branch manager several times about this .I just hope more of you catch the scam that's happening

The main branch is not open on Saturday, when every other credit union and bank is. Very inconvenient.

I used to love this place, it's where I got my very first accounts and loans. Now though----the more they have "expanded" their branches and services, the more awful they have become to deal with. Phone hold times are in excess of 30 minutes the last few times I've called, regardless of time of day. Services have gone severely downhill, accessibility has gone downhill. I kept this bank as my primary even when I moved to California several years ago, thinking since everything's online now it wouldn't matter. But now all my dealings with them are such a pain in the butt, that I've been seriously considering pulling all my money from them (and probably will soon), which is a shame since I've been with them so long.

Closed for Juneteenth ?! It's not a federal holiday, you already close for MLK, they have one month to celebrate....ridiculous

I just want to SIMPLY PAY OFF MY LOAN. I called to try to pay over the phone. They don’t take debit mastercard, WHAT? It’s the only card i have. Then they tried telling me to go online & pay it that way. I cant even locate my account number. The biggest hassle for something that should be so simple. Cant take it out of my bank account because who knows why. They have no problem taking out my monthly payments so i don’t get why i cant SIMPLY PAY IT OFF. never again will i loan through this company. DUMB just DUMB.

Erica was a rock star. Seriously helped me out of a jam that I've been stuck in for months with depositing paper checks outside of business hours. Someone at Financial Plus needs to recognize her and give her the biggest raise ever!

Normally I would give them five out five stars but after today I wish I could give them one. I had to make a phone call to the manager regarding my account and when answered he was extremely rude and unprofessional when I told him the reason for my call he’s response “was okay” like why are you calling what’s your point. Then when I tried to explain that I did in fact make a payment when I told them I would he tried and say I didn’t and that’s why there was a block on my account. Because they didn’t pay attention to the payment that was made then when I asked about putting it in my notes about my next payment he cut me off and continued to say it was every two weeks when in fact it’s either every two weeks or out of one check as long as it equals the agreed amount within the month. After today I can not wait to be done with this bank and will not be recommending this bank to anyone I know. I’m sorry but as long as you’re a manger you should be professional at all times

This credit union should be investigating by state attorneys office. My partner and I purchased a pre owned vehicle thru lafantain Buick Cadillac and was told this credit union out of flint would approve a loan for the vehicle. The first problem was that this credit union removes the payment from your account before the payment due date that was our first surprise . Then when we traded the vehicle in for another vehicle at a different dealership and we were so happy not to have them service our loan anymore we used their online payoff to get the balance owed signed all the paperwork and two weeks later find that there was still 105 dollars owed on the loan. now they are hounding my partner day and night and sending several notices that he must pay this or it will be a bad mark on his credit.We will NEVER do business with this credit union again.You need to beware before you use them for any loan's!!!