Fifth Third Bank & ATM W 14 Mile Rd, West Bloomfield Township

I called today to close my savings account as I was not aware my savings account had converted to a checking account. Beware apparently 3 or more transfers within a given timeframe automatically converts the free savings into a checking account and assesses an 11.00 monthly fee. I called this branch and the representative told me he couldn’t close my account over the phone and I had to come into the branch. If this were true I wouldn’t be upset however he was rude and I knew that couldn’t be true because I opened the savings account over the phone. He wasn’t being truthful. I called the 53rd 800 number and a rep closed my account in less then 2 minutes. I’ve been a loyal customer for 16 yrs and I’m considering taking my business elsewhere after this experience. I called at around 4:45pm , this branch closes at 5pm my assumption is that the individual I spoke with was ready to go home for the day.

The opposite of helpful, is the best way to describe this location

Wanted to get naturalization certificate notarized. The agent from 5/3 bank came out and said it gonna be a while as he was helping other customer. Fine! But can't he just ask what we need and decide to do ours first or ask other team mate to help instead of making us wait 40 minutes.