Fifth Third Bank & ATM Fishcreek Rd, Stow

I stopped at the drive-thru this past week to cash a check. I gave the teller my debit card and my ID since I usually do not stop at this branch. The teller apparently realizing it was my birthday when she looked at my ID started singing Happy Birthday to me. It was such a pleasant surprise! Thanks again!

The bank froze my account due to "fraud" because I deposited a check at their ATM. I was told that my account would NOT be unlocked for almost a week and would be locked during the Thanksgiving week. I am no longer able to make purchases with my bank account during a holiday because of this bank. Do not bank with them.

Greetings, Writing you guys after 3 months of putting up with one or another thing at the above mentioned location regarding deposits change and customer service- (What’s that) My name is Lakhan Gohil we franchised the 7-11 @ 3349 Kent road stow Ohio and the open account is set up with you guys so started going to make a deposit ....have been in a retail business for more then 12 years and haven’t seen a staff plus manager at a bank location worst then this... The first time there employee started saying stuff about bills not being separated so i called 7-11 corporate they told us that they pay extra $50 every month to have the bank employees take care of that and told me on camera I should take the money out from safe and put a deposit slip and put money and a slip in the bag and take it to the bank, but I was being nice and separate the bills for them cause Mitchelle and Janice told me that I would hold up other customers, I felt bad cause they thought other customers as customers and they didn’t think for a moment that I am a customer too so I started doing the night drops so avoid all the problems! They said before I come to the bank I need to call them and tell them what change I need so wouldn’t hold up no customer I started doing that again I am not a customer everyone else is The manager calls me and tells me he’s got new employees working so they wouldn’t know what to do if I have more then one deposit in a bag like they can’t see bundled up money with the deposit slip over it with a rubber band over the money and a deposit slip I said ok.... When I call them and ask them I need change they always had one or another reason not to provide me the change I need so i go to our other business banks to get change And they have always got an attitude for one or another thing and suppose to be CUSTOMERS CENTRIC but I guess they have no idea what customer service is..... Just wanted to let you guys know so you wouldn’t have to lose other business customers.... We are in a process of changing the bank now because of this cause can’t take it no more I think you guys should teach them what is customer service and let them know to leave attitude home when they come to work. We are about to buy a another 7-11 across the street from the bank and will change the banking for that too soon as we take over because of the bad customer service not meeting the needs ....

A great place to do business with. Couteous.and quick.

I prefer this location to do all my banking. The employees are very helpful and seem to care about their customers. When I have had an issue, they have helped to solve the issue quickly.

This is about 5/3 in general. They are closing their branches. (Kent,Streetsboro) Just to far away for me, I will be closing my accounts with them.

My service here is been excellent ! Friendly people friendly employees, ( I don’t care for the mobile banking app) but other than that this is a great bank