Fifth Third Bank & ATM W Catawba Ave, Cornelius

If you don’t want access to your own money and don’t want to be notified if there is a problem then 5/3rd bank is the bank for you. Otherwise, stay away. I would say they have poor customer service but they actually don’t have customer service. Deposits from established and vetted accounts are still held and unavailable for at least 3 businesses days. Bill pay is slower compared to other institutions. And the last straw was when I mobile deposited a check from my own account at another bank which was flagged as counterfeit thereby freezing my account. I only found out that’s what happened because I couldn’t log in (because my account was frozen)… I had to send them a pdf of my last bank statement from my other bank to prove the check was “real”… then I received a letter in the mail just days later that my account was closing due to lack of activity and having been frozen - but hey - they actually did me a favor and saved me the trouble.

I've been a long time customer of 5/3rd bank with multiple accounts, including my mortgage. I recently applied for a auto loan after paying off my mortgage, and to say the service has been average would be an overstatement. I've been approved for over a week and provided everything they requested almost instantly, and there has been zero followup from the branch. I have a dealership waiting for funding, and I've sent multiple emails, and left a VM for my rep, and still no explanation for the hold up. I'm actually considering moving my business elsewhere. This is very poor customer service for a 20+ year customer. Their response is they're sorry to hear I had a negative experience but I have to call them If I want help. Makes sense, right?! This just confirms my decision to switch banks. Such poor customer service!

I have been with this bank Since 2001. With my average balance 5x larger than the minimum required to avoid fees. I consistently had small literally nickle and dime charges to my larger accounts that they could not explain. After 18 months of requests to speak to a corporate/regional person about these practices I had no response. I closed 2 of my accounts and took my business and $ across to BB&T. Boy do they treat me well. They even gave me a great rate for a new building Certainly not a fifth third better;

Worst mortgage experience. "Easy refinance" turned into difficult nightmare. 3 months later and still can't get 1 single person to explain where the closing funds were posted since the mortgage never closed on the date we signed. Kay the Loan Specialist at this branch always has to "call down there" to get answers to questions she should know and the answers never match what we see in our accounts online. Deceptive financial practices that need addressed. Still withdrew payments after what we thought was a closed loan. No statement showing how the funds were affected since it finally closed 28 days late due to employee error. This bank clearly does not know what they are doing. I guarantee you will have problems and discrepancies closing your loan, so if you like knowing where your money goes RUN from this place and don't look back.

I closed my ten year banking relationship with Wells Fargo due to poor customer service. The head teller thought she was the most important person at the branch. I moved my business to Fifth Third bank, couldn’t be happier!

I have been customer of Fifth Third Bank since 2001. They helped me with my mortgage. They have been awesome so far.