Fifth Third Bank & ATM S Broadway, Aurora

Extremely rude manager. Gave the wrong account number to an old account to the teller. So when she noticed she asked me to verify my ssn which I gave to her and she retrieved the correct acct number. She had to gain authorization from her manager to a withdrawal of that amount. I get to the office and the manager asks me if the money on the account was mine or my mother's? And how come my address is in Chicago and I'm coming to Aurora for a withdrawal? Just moved to Aurora and it's my money. Didn't know those were security/verification questions but ok. Tells me that my new ID has a number incorrect on it. I'm like ok thanks... didn't notice that. Luckily, I still had my old ID that I began the account with that was not expired. She tells me to proceed to another bank because she won't approve of the withdrawal and I should go to the dmv to get an update ID. Really? Honestly thinking about canceling with 5/3rd and head to a local bank because I really don't feel the need to be harrased when making a withdraw but deposits... no issue what so ever. 🤔

Well not the greatest place to stop in there drive thru is horrible always they ask me to go inside to make withdrawal second time i went inside they made me wait over 30 min because teller could not give me the amount i was asking for so we had to wait on a manager

Terrible place to bank at, it’s dirty inside and the customer service is terrible. Tellers are slow and very unprofessional and inexperienced. I wouldn’t bank here even if this was the last bank available. NO BUENO COMPADARES!!!

I give them three stars for why ruby ​​helped me excellently with a problem I had, but another banker who does not want to say her name did not help me at all. At first I was upset with this bankers but later I wanted to try again and thanks to Ruby my silicon problem.

Because they give good customer service

Walked in to open up an account with them, the banker did not ask the reason for coming in, she had me waiting about 15-20 minutes to tell me she couldnt help me anymore as I was too late for her. I understand she no longer wanted to help me as it was 10 minutes before they closed. As i walked in noticed she didnt give such a nice look, as a professional i believe she could have handled this in a better way other than to have me waiting for nothing. I will try a different bank other then fifth third. Very poor service.

Ray Amra misled me and lied to me. It was the worst customer service ever. When I confronted him, he denied the whole thing. Not to mention that I had to wait 1 month to see him and then waste my time. I don’t appreciate people who don’t value my time.

Good experience at the bank very helpful

The worst experience with Silvia who did not know how to solve a problem that one of the bankers iso with my account and move transactions without any authorization of mine do not treat anything with her because she does not know how to treat a client and feels she owns the bank ... .....: she does not deserve even a star ..... terrible experience with silvia she do not even know how to solve the problem really bad service I do not know how she's in that position for manager ..... ..