Fifth Third Bank & ATM Eastern Byp, Richmond

Trying to get anyone over the phone is a joke. I had an issue in which 5/3 made a duplicate deposit giving me an extra 900 bucks. I am an honest person and knew the money wasn't mine. I finally got a hold of a person over the phone after almost an hour of trying. They said the problem would be fixed. It wasn't. I then had to go to a local branch and spent another hour of my time getting it fixed. We will be leaving after our refinance goes through. So the saga continues now 5/3 finally took out the second 900 but as of this morning they took out the first 900. This caused my account to be overdraft and I was charged 75 dollars. Complaints have been filed. And my accounts will be closed. Good bye and good riddens.

After they deposited extra money in our account last week, my husband repeatedly tried to call this bank to get it taken out. They never answered their phone. When he finally went over there, they were standing around talking instead of answering phones. Then they promised him it would be taken care of that day, but it took 3 more days for anything to happen. Then they took TWICE the amount out and gave us an overdraft charge! Then surprise, when I tried to call the branch again, there was no answer. I had to spend an hour on the phone with headquarters. My husband and I both spent a ridiculous amount of time fixing not only one but TWO huge mistakes on their end. Terrible customer service.

This bank comes up with any way possible to add extra "fees" to your account. Had to pay 300 in overdraft fees, then pay for overdraft protection and the following week charged again for "overdraft fees" ridiculous!!!

Thank you Robin Chrisman for handling my account so professionally. A true pleasure to do business at this branch.

Love 5th 3rd bank. They are always friendly and quick. Great bank in a whole

I opened an account for my son when he was 11 and it was a blocked account, he was supposed to be able to get the money when he turned 21. Well he is now almost 22 and still has not been able to touch his money even though we have been to court. He has his national guard money direct deposited in this account which I never had a problem transferring for him, well now all of a sudden he can't touch that money either even though it's money he's earned and not part of the original account balance. Essentially this bank enjoys stealing your money. Wouldn't refer my worst enemy to this corrupt bank.

They do not do third party verification for banking, They will give you a line about "its to protect our customers" what they DONT say is that they are the ONLY bank that refuses to do this. They also DONT tell you that the third party verification is the ONLY was to verify assets for housing....so In conclusion, Fifth Third Bank refuses to do the extra work needed for housing verification on low income housing. Feel discriminated against yet, those of you whom are poor or have low income and are trying to get affordable houses? I would. I am a property manager at such a business and I will just start advising my applicants to switch bank accounts since that HARD work from fifth turd bank is too much to do for the poor and under privileged.

Best bank I have ever worked with they go above and beyond to make customers happy if you call and ask for help w something they go above and beyond to help

I have banked here for five years and the staff is always super kind, helpful, and willing to fix errors regardless if the error was on my end or theirs.

Always very friendly and have made things smooth for me. Havent had any trouble