Fifth Third Bank & ATM Princeton Glendale Rd, West Chester Township

I always tell people THINGS CAN ALWAYS BE WORSE. So... this morning could have ended with handcuffs if I were a younger version of JB. I have commas in my bank account, and an AVAILABLE balance that easily supports my request for a small withdrawal today. Not only did Fifth Third hold me captive for twenty minutes, but the branch manager got involved and refused to give me a fraction of my cash because I told her I was helping a teen buy a car. I HAD TO EXPLAIN TO HER THAT I WAS JUST TRYING TO BE NICE AND HELP A KID. Besides, "is it a new policy for tellers to question why people are pulling their own money out of their accounts?'" Lucy's reply: "I can only give you two hundred dollars." I had to cash app and ATM from the same account in order to bypass her opinion-based block-- withdrawing much more than two hundred bucks. ***** Today, a 5/3rd customer relations representative called me after my social media posts and emails to the CEO. He explained that Lucy needed "coaching" because she could have called the Compton office to see that my Saturday deposit was cash and a check that should have been available on Monday. Soooo... if the first teller was on the phone with the Compton Branch that verified the cash and check deposits, why did Lucy scowl and send me on my way without a dime?

Fifth Third never fails to hire the friendliest employees. I always feel welcome and am greeted with smiling faces. They're fast and efficient.

April is one of the best bank managers I have worked with. She is very responsive and always on top of things. Thank you for all of your help with my business and personal accounts!

Friendly staff that are quick and helpful.