Fifth Third Bank & ATM W 159th St, Orland Park

Horrible customer service. They ended their free checking, which I had, and they did not provide any advanced notification (mail/etc) that my account would be changed and what my options were. Instead, I get a call at about six at night yesterday from one of their personal bankers from this branch telling me I needed to change my account over right now and I'd need to pay them an additional $11/month since I don't generally have enough in there to meet their minimum balance. So, I told them I'd be closing my account. Could they do it over the phone and just mail me a check for my current balance? Of course not. I had to drive over there the next day (since it was six at night and they were closing). Then, when I got there today, the same personal banker that called me was there and was showing another customer how to use their bill payment feature on their website, and waiting as the customer was talking on the phone to a third party over a billing dispute (seriously, she should have been able to help others instead of twiddling her thumbs waiting for a customer to finish another separate personal matter). This would be fine, but this went on for 50+ minutes and there was nobody else there that could service myself and the handful of customers behind me. I went to the branch manager and was told I needed to SCHEDULE AN APPOINTMENT to close my account and that he (nor any of the other dozen or so employees) was not able to assist and I'd have to wait for the one personal banker to be free. The cherry on top was that this personal banker won an award last year for I think "outstanding customer service". Oh irony. I tried calling their "customer service" 800 number... the automated system failed to recognize my account number. After waiting long enough (no, "please press # to speak to a representative") I finally got through to a customer service rep who told me I'd be able to close my account over the phone with them and they'd mail me a check (while talking with him, however, the personal banker finally was free to close my account, however, the customer service person was not able to direct me to whom I could leave feedback with...). They should: 1. Cross-train employees 2. Fire this branch manager for incompetence (and possibly the personal banker who should have told the lady in front of me that she needed to assist other customers and to please wait ~5 minutes). 3. Fix their phone system to accept checking account numbers/just connect people to a real live person 4. Notify people far in advance about changes to their accounts, no phone calls the night of. 5. Encourage feedback/surveys from customers. I'm never doing business again with "The Curious Bank".

The customer service at this location is amazing! Every time I enter the bank, I am always greeted and treated with respect. They understand my time is valuable and they get me in and out without any issues. I just moved all of my family's banking here and I have no regrets!

I deposited cash today and the ATM just ate my money. Do not go

Terrible! I had a savings account at this bank that I did not use in a while. Much to my dismay they started charging me a 'dormancy fee' of $5 per month!! No notice was given about this at all. I went in to the branch to ask to have the fees waived and Jason D., the assistant vice president of the bank, said he could reimburse half. I was still upset but thought is was better than nothing and made an appointment for the next day to take care of it. As I was walking out the bank he came outside and yelled "forget it! I'm not waiving any fees!" and walked back in the bank. What an unprofessional person!! Never bank at that branch!! He was a complete jerk!

I have been with 53rd many years. We recently moved to Homer Glen, and employees at this location are friendly, helpful, and knowledgeable.