Fifth Third Bank & ATM Matthews Township Pkwy, Matthews

The more I bank here, the more I understand why the reviews are so low. Constant misinformation and horrible customer service. The number of bad experiences I’ve had in just 3 years of banking with them is unacceptable. Spoke with a manager (Dustin Curran) less than an hour ago about picking up something from the bank. He confirmed it was there and said, “Sounds good.” Drove all the way to the bank to be told they didn’t have it. Plus, the manager had left for the day. When the employee called his cell to confirm the conversation that I had just had with him barely an hour ago, he literally said, “Oh yeah, I told him we didn’t have it.” Strongly considering switching banks. These are not the type of people I am comfortable trusting with my money.

I've had a lot of bank relations and experiences and this is by far the most disappointed I've been. Not only do they really stick it to you on the interest rate, they also have dubious fees and take forever to do their processes. Agents are under-experienced and in general the online competition completely eclipses their interest rates. The only reason for a second star is that they take their chances if you're in tough waters.

This complaint is against Kristen Cuccia (KC) negligent and unprofessional for open a promotion checking account at 5/3 bank. My wife and I opened accounts at 5/3 bank (1818 Matthews PKWY, Matthews, NC 28105) on 9/20/19 for the promotion bonus offers. Both accounts were handled by KC. She opened accounts for me without any issues. But when she open accounts for my wife, KC was in a hurry and wanted to leave early on that Friday around 3pm. The most important was she negligently didn’t go through the promotion requirements details with us such as minimum deposits, etc. That caused my wife account didn’t qualified for the promotion bonus. My promotion required minimum deposit of $250 and I deposited $300 to open a new checking and $25000 to open a new money market account and I ended up receive a promotion bonus. Since we believed both promotion offers were similar, but KC didn’t go through the promotion details with us; so we expected both offers’ requirements were the same as my offer, so I deposited the same $300 for my wife a new checking and $25000 for open a new money market account. So total deposited $25300 on 5/3 bank on the same day for new accounts under my wife name. Unfortunately, my wife offer was required $500 deposit instead of $250 as my offer (found out later on 12/20/19)! But KC had never mentioned, reminded, nor advised us about that amount when we were opening those accounts! We would like 5/3 bank to honor the promotion offer bonus of $500 to my wife since that was 5/3 employee Kristen Cuccia negligently did not go through the requirements with us nor remind us what was the minimum deposit requirement. We were the new customers bring the promotion offers to that branch and expected receive the best advise from the banker in order to receive the bonus. Unfortunately, we didn’t receive the service we expected from KC; especially, KC was not an inexperience banker, in fact, she was a branch manager of that location! We were disappointed since we found out my wife didn’t receive that bonus on 12/20/19, we wish KC should have let another well experienced banker to take care of us since she wanted to leave in a hurry on that Friday! We had learned do not trust any bankers from now on as they may not looking after for the customer best interest! We are evaluating being continue be customers of 5/3 bank! Since KC was a branch manage with such negligent and unprofessional toward customers, I’m question other tellers under her management would getting better? No wonder the Matthews branch review is SO LOW as 1.8 stars out of 5 under her management!

I have been to this place 5 times in 1 month! And not because I like the staff here but because I was told by one of the workers here that there would be $200 given to me for opening a account and getting a direct deposit from my employer. Which I did. I was told wait 5 business days and it will be given to you. 1 month and 29 business days later it still has not been deposited into my account. If this doesn't get resolved I will close my account and go to a credit union like I should have in the beginning. The worst thing is that every time I walk in and speak to someone they say it will be done in 3 business days.

This an absolutely terrible bank in all areas of service. My husband tried to cash a check from his boss at this branch. His boss banks through Fifth Third Bank and the checks are written through this bank; however, to cash the check as a non-member it was going to be a 1% fee. On top of this ridiculous fee requirement. The individual assisting my husband in this branch was incredibly rude, seemed to be put out to even have to be at work and do her job, and did not offer any way to proceed through this situation, in fact she could care less about what we as customers needed. As a result, I would never considered banking with Fifth Third and would caution anyone who is looking for a bank.

Experience so bad I have contacted the NC Attorney General and Commissioner of Banks. What they are doing is literally causing my business to fail. Do not bank here. Won't release funds on a business check.

This bank has the worse customer service I have had to deal with in some time. The girl with braids who works the front counter is the rudest. (don’t know her name) She is totally unprofessional. They are consistently understaff. After waiting in line for at least 10 minutes and then when I get to the front to make a with drawl. She asked if I had a deposit slip ready. I stated no. She then had me step to the side to fill it and then return the back of the line. If that is the process, then please post on the front door to have items ready before getting in line. The I thought coming into the store would be faster because the last time I was in the drive through it took over 30 minutes. Been in customer service business over 10 years and this is NOT customer service. Atmosphere of this location is very uncomfortable. If I could leave no stars... I would

Called to initiate a wire transfer, was told I had to come into branch or call corporate. I called corporate and they informed me that a branch manager has ability to initiate a wire without me present. Inaccuracies may cost me damages, not being able to send funds in time for home purchase. Would appreciate you keeping you staff better informed on products you offer.

One of the worst banks I have ever experienced. And I keep giving them the benefit of the doubt but ever time I'm more dissatisfied and disappointed. I try speaking with a manager and nothing. They always have an excuse for me not to speak with a manager. Its ridiculous. Save yourself time and energy and bank somewhere else. I do not trust them with my money anymore.

Terrible customer service. After 30 minutes they couldn't fix a substantial check that was deposited into another business account. Had to return and stand in line for another 15 minutes. They give priority to those using the drive up window. Only one teller working on a Saturday.