Fifth Third Bank & ATM Ford Rd, Canton

We needed some support in adjusting a trust to allow my wife to help my mother in law with her banking. I called and made an appointment at the branch and wasn’t sure what to expect given some of the complicated issues with the legal documents. Our appointment was with Aaron Hall who listened to what we needed to and set up a gameplan. He asked for our patience as he needed to coordinate with 5/3 legal and walk through several steps to accomplish what we wanted to get done. Aaron knew exactly how to navigate the steps, worked with their legal via chat and ultimately got everything we needed to get done completed. He was excellent to work with and in this day and age, customer service seems to be an after thought. Not true with Aaron - he was amazing and shows great, caring customer service still exists today. Cannot recommend him and 5/3 enough

The worst customer service ever. Mariam Hariri and Saadia Khan are very unprofessional. I talked to Mariam first. Every time I asked her a question, she couldn't answer it and had to go to the Saadia to get the answer over and over again. She was raising her voice, rolling her eyes and talked over me all the time. She clearly doesn't treat clients with respect and and absolutely doesn't know what she is doing. I told her I need to talk to the manager to complain about you. She said you can complain to whoever you want I don't care, go ahead. I talked to Saadia but she was as rude and disrespectful as well. She was raising her voice and didn't make eye contact. She said Mariam knows what she is doing which is completely false, she couldn't answer a single question without going back and forth over and over again to Saadia to get the answers. I had to switch to Bank of America because of this terrible experience.

Mariam is so unprofessional and rude. She keeps intrupting clinets and doesn't know what she is doing. Also, the manager Saadia is disrespecful. She kept raisning her voice and talking over me.

I absolutely love this branch! I have followed the manager Sandy to this location for all of my banking needs including my business and personal accounts. She is by far one of my favorite business associates that I've had the pleasure of working with for the last 15 years. I highly recommend this branch!

Beyond disappointed in banker shafi..closed my account today after being a customer for 10 years..heed the warnings of others, take your business to your local credit union, you are not appreciated as a customer here..terrible customer service

Had, yet another, great experience yesterday afternoon at this branch. I have known Harpreet for probably over 10 years and she is always fantastic. Yesterday I worked with Mariam (sorry if I don't have the name right, but we talked about her daughter singing if that helps). Mariam was genuine, helpful and made me feel like she really cared. Thank you for making my day even better.

I love this bank, I've been with 5/3 for 14 years and it's been great. Recently, they updated their app and now check deposit is a headache, the app will not take a photo of the check no matter how I do it. I followed all instructions and still nothing. It worked fine when the user had to snap the picture. Please fix this issue. Still 5 stars, just a small glitch is why I'm writing this.

I closed my acct here because the staff is so rude. Mariam kept interrupting me on the phone and has no patience. I can't remember the name of the manager but I had to call corporate and complain about her. She was so judgmental. Save yourself the trouble and don't bank here.

Rude and unprofessional. Didn't know that bank charges you a fee for closing your account, $25! Are you kidding me? Never knew about this, wasn't told when opened the account 6 mos ago, not sure this is the norm for these days or not. The lady who was helping me wasn't much of help, didn't bother to explain the fees, etc. Also told that there would be another fee if I were to close the account and take cash instead of check. Not a good experience and bad customer service. This will be the last time I do business with 5/3.

The dishonesty and irresponsibility of the representatives of this bank branch made a lot inconvenience and trouble to us. They gave us wrong information (or partial information), and denied their behavior in the past. I wish I have recorded what the representative said when I open my account there. I will definitely file a complaint. Their behavior is not tolerable, and very unprofessional.