Fifth Third Bank & ATM N Michigan Rd, Indianapolis

I was SO frustrated after dealing with 5th 3rd customer service hotline but after I call this location (where I actually bank) Todd helped me SOOOOO much. I called him with a confusing issue and by the end of the day, it was fixed. He kept me updated on the status of my concerns and was very pleasant to work with. I am grateful for all his help and decided NOT to close my account (after being so frustrated) because of him. Thank you Todd!

A manager at this branch was surpose to setup auto pay for my credit card as I was setting in his office. He said he did and would call if there was a problem. However I got a late fee and the auto pay was not setup and I did not get a call.

I stopped here to cash a check from this bank, was going to open an account until I felt forced to. I was charged $5 to cash their check. Taking my business elsewhere!

If I could rate this bank a 0 I would, this is the slowest bank I have EVER encountered.

There's no good reason to bank here. I just closed my account. Reason? To save money. I'm now saving $8/month. And most people lose $11 every month when they bank at Fifth Third. I've been banking at 5/3rd (worst name for any company I've ever seen) for 5 years--stupid of me to bank here when you lose money every month just for the privilege of being a member, I know. I've been banking at Huntington for 3 years. Huntington is free. Why wouldn't it be? Fifth Third costs you $11/month or $8/month if you're "lucky." What do you get for $11/month? A bank that closes at noon on Saturdays. $37 overdraft fees, and fees on top of fees if the overdraft puts you negative. On the other hand, Huntington gives you 24 hour grace. If you see your account went negative, you have a full 24 hours to set it right. Contrast that with 5/3rd. The second your account is negative, it goes negative $37 more. And 5/3rd bankers are richer for it. Fifth Third's customer service is non-existent. The tellers occasionally greet you. There's one teller I've never seen smile. In conclusion, banking at Fifth Third Bank, despite its catchy name (*sarcasm), makes you poorer.

Usually they have great employees, now is Jared, how does not have good manners to take care costumer.

Terrible service, just needed to verify my address and the service rep not one of the counter helpers was just sitting in his office eating candy and lounging playing with his phone while there is a long line of people in the drive through lanes and inside, this branch is terrible would not recommend