Fifth Third Bank & ATM W John Beers Rd, Stevensville

My family had a lot of paperwork to fill out concerning a trust and was expecting our employee of the Kzoo location to be organized. Not only did she show up at least 10 minutes late when 3 out of 5 of us had to be at work, but we were lead to believe that it would be a quick process of signing paperwork that had already been processed. The woman was disorganized and unapologetic. After this, I will personally never deal with any 5/3 bank again.

Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside from the tellers being polite I don’t have a good thing to say about this bank. I will say don’t bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It’s Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It’s just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don’t close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They’re banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone.

This branch specifically was unwilling to work with me personally in righting a wrong due to mistake on their part which required me to go up the chain to a corporate office to fix the problem. Maybe a instance of protocol preventing them from helping, but regardless was a thoroughly negative experience

Walked in. Hour and a half later walked out with a commercial bank account... Competent, friendly service.

I have been banking in town with pretty much all banks. This branch has amazing team. Alway ready to help and polite. This is my favorite place to do banking. Great job amber, Emily, Sharon and others

Horrible experience. Multiple employees lied to me at this branch. Had multiple problems with this bank and it was usually on their end which they really make you work hard to ale right. I have also tried to close my account twice and it's still open and weird charges are coming through every few days and it is a total nightmare at this point I am thinking possible legal action at this point if my problem cannot be resolved

Just find a better bank theres nothing else to say, all branches suck