Fifth Third Bank & ATM Beck Rd, Novi

I just must say this location has the best branch manager. I recently opened an account here and she was more than helpful. 😃

Manager Nikida taylor and staff was unusually unhelpful after the ATM machine told me to insert my card at then told me it was Experiencing technical difficulties and it wouldn't return my card They then told me at shredded my card and there was nothing that they could do and I needed to contact my bank to deal with that . They then told me that I was rude because I demanded an explanation while crying on why their machine would do that when I've never experienced such a situation.

All of the tellers are amazing, however Suzette the branch manager is very rude. Idk now she is the manager with the kind of attitude she has. I went in to ask what I thought was a simple question and got treated like I wasn't even a customer. I wouldn't wish that kind of service on anyone.

Love the way they want to charge me money for cashing my checks, even when i have an account through them.. i mean the alternative is to spend a whole day waiting for the paycheck i need. Just one more micro-extortion... There is really no reason to have a bank account in 2021. This is becoming crystal clear.

Staff can be rude and whenever I go there they tell me some new rule that I have never heard of or they make it harder for me to complete a transaction. Even if I need to get something like a roll of pennies I have to call ahead, if I don't they'll look at me as if I was a crazy person or some kind of thief, that is ridiculous.

Always there when I need you, always quick, always excellent customer service.