Fifth Third Bank & ATM E Main St, Lincolnton

If you have less than $50 in your account and you use your debit card at a gas pump they "block" your card for $50 for 3 days . It generates an overdraft/bounce. They take 7-10 business days to advise. In the mean time you know how much you have in the account & use the card unknowingly & aquire several bounces in a row. When I asked the bank manager they had no clue as to why the small amount was bounced. After several attempts they finally disclosed the deception & it appears to me they just want to generate revenue . They did remove half of the bounce fees but there were still 15-20 they left on the account. At $35 a pop it adds fast. I left the bank told them to close the account & opened a new account with a reputable bank the same day. Don't like the dishonest approach that they use make money from their customers.

I honestly have no idea where to begin. I am a real estate agent. I've worked with many lenders over the past five years. I have a client that decided to use 5/3 in Lincolnton for a home loan. This has been my worst experience ever with a lender. We have had five closing dates and not one time met the closing date. Me, my client, the closing attorney and builder have all tried to contact the people involved multiple times a day for weeks with no response. Amy Thornhill is the local representative for my client and honestly the least knowledgeable person I have worked with. They do not care about their clients. It is clearly about making money off of their clients and not working for their good. Please, please do not use this bank for a mortgage loan. If it wasn't so late in the ballgame, we would switch in a heartbeat. Just trying to figure out when we actually get to close. Frustrating for my client.

Went to cash a check from 5/3. I was informed I was going to have to pay $15 to cash a check issued from this bank. After asking to open a checking account to avoid the fee I was informed that they would then not open the account. Zach Finch became visibly upset by me asking to either open the account or not have a fee. I asked to speak with the Manager Cassie who also refused to open the account and had to end up paying the fee. I have been a customer of 5/3 and had closed my accounts with them due to issues like this. Please for the sake of people you do business without. DO NOT open up an account with 5/3. They will find any way possible to take your hard earned money. Zach needs to attend training for customer service and how to handle issues when they arise. I’ve been involved with hospitality/customer service for 16 years and am appalled he’s a “relationship banker”. I will never in any way do business with 5/3 again. I am closing my credit card accounts with them tonight as well.

The bank reverted my brand new check of over $100. Over something so petty and trivial. Also the customer service department has specific hours so those of us work wired messed up Schedules heaven forbid we don’t have trouble beyond those designed hours. Why should you bank with 5/3 when you can get 24/7 customer care any where else ...?

Scheduled an appt to see personal banker. When we arrived the same banker was with other customers knowing all along she had an appt scheduled. We waited at least 30 minutes but I have limited free time so we left. No callback apology until I called to complain to mgmt. On a separate occasion, I called in and the banker was going to research my issue and call me back the next day. She never called and I ended up calling back the next week and still no answer to my issue. Very poor customer service. Their motto is "This is banking a Fifth Third better". Well, if this is their best I don't want to have anything to do with them.

I would have gave them no stars but it wouldn't let me. They put a check card hold on a check I wrote from my personal account to my business account at their bank. They said they believe my check to be fraudulent. I have been doing it for 6 months. I will be closing my account after they take my check off hold.

I have been with fifth third for along time and and they've always have help me on a dime when I was in need

What a rude and horrible crew at this location in down town Lincolnton. The bank manager accused myself and my family of being fraudulent. After eye rolls from the bank manager and another associate we left with a “what ever” from the bank manager. By the way she was able to help my family after they returned. Still this situation should have been handled much differently. Would love to hear from someone from 5/3 or does the small customer even count with you guys.

I have been banking with Fifth Third since it first opened up as Lincoln Bank over 20 years ago. I was satisfied with the service, up until about a year ago. I don't know what caused the changes, but customer service has declined drastically and seems to be getting worse. It appears there is not enough employees, especially customer service representatives. I don't care what time of day you go, it seems there is only one person working both the inside counters and the drive throughs. If there are other "bodies" there, who are suppose to be working for Fifth Third, it appears their duties do not include customer service. When I went in yesterday I saw 2 people in the building; but one of these "employees" main concern was making coffee -- this was around 10:00 am? Really, let the customers wait, but get your coffee made. In addition, if you have a retirement account they bug you constantly in the summer to come in and talk to their only "retirement specialist"??; but when you ask them to please call back after school starts you never hear from them again. When you call to make an appointment you are told their one and only "retirement specialist" only comes to the Lincolnton branch one afternoon a month?? I hate to change banks, but I do not appreciate waiting in long lines because the bank is too cheap to maintain satisfactory staffing and for 1 of the only 2 employees present to make a fresh pot of coffee.

The 7 years with 5/3 Lincolnton has been the worst experience ever. I wait over a half hour to work with someone every time I go in and all they end up doing is saying, "You'll have to call the 800 number for help with this. We can't help you in the office." So frustrating, I am done with them! First Federal has been a dream to work with!