Fifth Third Bank & ATM Bellefontaine St, Wapakoneta

If you can avoid using 53 bank, I would recommend it. There are many local banks and credit unions that are dedicated to their customers. I have been a customer of this bank for close to a decade out of convenience. Training and customer service are lacking from the top down. Don't bother calling the office as no one will answer because they are too busy standing around socializing. I witnessed this personally, after calling the branch several times and getting a busy message. I then went to the bank and called from the lobby only to receive the same busy message as I watched employees ignore the phones to visit with each other. Employees don't know the products available and will lie to you about services. When issues are brought to management, they become very defensive and condescending. I was forcibly told that the only resolution to my problems would be by closing my account. This is how they treat their customers. This bank has cost me money and negative detriment to my life and credit score due to their lack of knowledge about the services that they provide.