Farmers State Bank S Detroit St, Lagrange

I cannot say enough about the customer service at the LaGrange location. Maria Curtis was a tremendous help to me personally and our family during a very difficult time last year. We truly appreciate all she did to help us. THANK YOU, Maria. Above and beyond for sure! And a huge THANK YOU to Mandi Stearns as well with my transaction today. I appreciate your help. What a wonderful customer service experience!

Natalie at the Wolcotville branch is awesome! She constantly provides amazing service! I just received the receipt for our overnight deposit and she included additional deposit slips! She also stamps the slip so I know exactly who handled the deposit in case I have a question. It is these things that make my life as Office Manager easier. Thank you Natalie for your superb service to Freedom Heating & Plumbing!!!

Stopped by to pick up a appraisal. Was called by them, the appraisal was ready and i could go to any tellers window for my copy. Not true....no one had a clue what was going on. Then a young man named Matthew decided he was going to tell me I was wrong. After speaking with management. I left after 1 hour with my copy.

Branch Managers at both the Lagrange and Fremont banks are rude and don't care about their customers.

I do a lot of interactions with them as the controller of a local business. They are always attentive, professional and efficient.

Absolutely horrible customer service. Hung up on me mid conversation. I called to ask about years past years bank account statements and activity and they and they refused to do so with out charging $5 dollars per statement because they are so incompetent's it takes them so long to look them up you have to pay them to do it. I can only imagine what other errors occur if the are so unintelligent and lazy they have to be paid extra to look up simple documents and email them which is standard aspects of the job as is. Definitely get why they are local and not a larger banking system. I would rather support small business but this is a prime example of why they epically fail into days world. Massive fail expect the shaft and stupidity as the maximum service provided. Literally every other bank did this for free with out a question asked. Sad this should just be in the computer system but they are not even competent enough todo this either... what's the point of online banking again? Will be sharing with everyone I pass and I have had many other warn me of there shady games or features they claim to have that just fail such as 24hour services.

Small Town Bank that you can still call and talk to somebody keep up the great work. Best bank in Michigan & Indiana

Been banking with them for 5-ish years ....and there is a lot that has happened. And with a lack of 24 hour customer service it is a nightmare trying to do anything at work.

I love this place! Always friendly and when I run into issues or have questions they give me straight forward answers! They are truly there for their customers.

Did not help local businesses with following through on ppp loan obligations.