Family Mortgage Company of Hawaii Inc.: Jon Kimura & Donna Dodd Kanoelehua Ave Suite C, Hilo

Family Mortgage deserves high praise for the work they have done with my home refinance. Jon goes above bed beyond to assure the loan and finance options are comfortable for you and your family. He is patient and very knowledgeable with helping families in Hawaii, always available. I am very happy to have had Family Mortgage assist me because I was able to get the answers and explanations I needed during the process of making my home obligations more affordable for my family’s future. Thank you very much, I appreciate all your hard work!

As a young first time home buyer I was very pleased to have worked with Jon. He was very knowledgable, real and positive; never leaving we wondering or questioning anything during the process. Even with the challenges of my unique purchasing situation. Jon never gave up on finding a solution or giving me potential options. He was very prompt and always quick to answer any questions or concerns of mine, never leaving me "wondering" over the weekend. Myself and my family feel very blessed to have met Jon and worked with the Family Mortgage Company team. Thank you so much!!! Cheers too many blessings in 2022!!

Buying a house on the big island when I live in California is a daunting proposition! Jon Kimura worked with me to find a way forward even though I am self employed and had a relatively high debt to income ratio. He is honest, direct, friendly, and always answers his phone when available. He knows there's a lot of brokers a person could work with, but he won my business by great attentive service, fair fees, and scrupulous honesty. As others have noted, John was patient and thorough as he explained the ins and outs of this complicated process… He didn't overpromise or upsell anything, he simply and thoroughly walked me through the process all the way to the doorstep of my new home. He's a great guy and a good businessman. He was also a friendly coach and counselor through anxious moments in the whole process. He's been doing it a long time, a business he inherited from his father. Family is the right name for this business, that's how I was treated. Couldn't recommend them highly enough. Thank you Jon and the team at Family Mortgage!

Jon and his team worked tirelessly to get my home loan funded. They explained every step of the process to me, clarified every question and made the whole thing incredibly easy. I'm a first time home buyer, my situation wasn't common, and there were challenges throughout; but Jon never let me down, never stopped working diligently to power through, never complaining, and always treating me with so much dignity and respect. I will never go to anyone else for refinances in the future and I'm recommending him to anyone and everyone. If you want the best service, honesty, complete transparency, and someone who takes care of you like family then you want Jon and Family Mortgage Company!

We’ve been doing business with James Kimura at Family Mortgage for a long time. He helped two of my sons with their home purchases, and one was even a purchase of a condo in Oahu! At that time, we were just getting to know Jon as he assisted with the loans. We can’t even explain how much they did for us! Now, a couple years later, when we needed their help again, Jon carried the tradition of professionalisms, friendliness and welcoming. Thank you Jon, for your upscale services, you’re all simply the best!

Jon Kimura got us everything we asked for in a loan and more. I was so discouraged when a big broker I'd worked with previously quoted #s that didn't feel right. We also had a unique request, 15yr fixed instead of traditional 30 yrs. For a 2nd property, I couldn't believe the rate that Jon worked out for us. I highly recommend Jon. He is so patient and generous with his time and strives for nothing less than excellence!

Family Mortgage Company was a really great company to work with! Jon made the process smooth and simple. We didn’t know much about credit or how mortgages work. He was quick to answer all of our many questions, he even gave us some pointers! I would definitely recommend his business. Thanks :)

Family Mortgage Company of Hawai’i was absolutely great to work with. We were in the process of trying to buy our first home and with all of the help from Jon, Donna, and Christie, it was made possible. They were highly professional and extremely knowledgeable. They were communicative, patient, and always answered our questions and explained things when needed. Importantly, Jon and Donna truly had our best interests in mind. They were with us every step of the way. Jon even came to our title signing to explain things and to be supportive. We highly suggest working with this company if you are looking for a broker!

We give Jon Kimura 5 stars. We had such a great experience working with him. He’s very knowledgeable, friendly and patient. I recommend him highly. Our refinance was done smoothly and timely. Within a month and a half our refinance was done. He made the process easier for us. Again, we highly recommend Jon Kimura at Family Mortgage Company. Thank you Jon!!!

We cannot praise Jon Kimura and Family Mortgage Company of Hawaii enough for helping us secure a better loan. Jon was a wealth of information and educated us on various loans until we found the best option for us. The service and personal attention we received was exceptional and beyond what we were expecting. He’s thorough, timely, personable and most importantly knowledgeable. He is a first-class professional whose trust he carefully earned and will keep for many years to come.

We've been working with James Kimura since the first home loan that we've ever made over 18 years ago. Back then James was with a bank, then decided to go on his own, when Jon eventually joined the family business. Now that James had post, Job had called on the same great, honest and reputable service that his dad has provided for so many years. We've done multiple refinances over the years as rates got better or we needed additional financing. Each and every time, the Kimura's have treated us with respect and dignity, with honest and friendly service. They are very knowledgeable and If they can't give the best deal they will let you know, but one thing you can count on is that they will never lead you on the wrong direction or push you to do a mortgage loan just to make a quick buck. As long as they're in business and if I need mortgage assistance, I will never consider anyone else without going through Family Mortgage first.

As a first time home buyers Jonathan was very attentive to our needs and was able to explain the buying process in an easy and understandable way. Jonathan was very punctual and easy to get a hold of. Definitely would work with him in the future!

As a first time home buyer Family Mortgage was able to assist me at every step during the process of purchasing my home. They were all very professional, prompt, responsive, and enlightening to all my questions. Now one year later naturally I reached out to Family Mortgage for refinancing my home. Again, I received excellent service from the same kind individuals who have helped me before. I had the pleasure of working with Jon Kimura and would highly recommend Family Mortgage to any family, friend, or acquaintance.