Emory Alliance Credit Union Clairmont Rd, Decatur

Ms. Barbara at Emory alliance was amazing.. From start to finish. I applied for personal loan mid afternoon and by the following morning I was approved. She responded to me instantly via email. Informed me of the documents I needed to complete the process and in no time I had the documents emailed to me to sign. Easy as 1-2-3..

I hate leaving this review. I really wanted this service to work out. I went to Emory. Both my father and husband worked at Emory, so I felt a sense of loyalty- but be clear: This place has NO sense of customer loyalty. The first year I dealt with the 3+ times they had to send me a new card because my information was compromised- but I didn't want to go to a bank, so I stayed. Yesterday I closed my account, because I had to spend too many hours over the past 6 years trying to get fees cleared when an unauthorized charge tried to access my account. Keep in mind, EACU did not give out any money to anyone asking for these charges- but they charged ME $35 for every unauthorized charge. They have a very nice way of telling you all the reasons why, and that every other bank will do the same. Well, I'll go hear it from someone else, then. I'm tired of paying to being shown exactly how little my patronage means to you.

I have been a member of Emory Alliance Credit Union since 2008 and am very disappointed with the level of service received. I do understand that the credit union has policies that they adhere to, however, my understanding is that they are also in place to assist members when needed. We are not merely figures or credit scores on paper; however, I was treated as such. No one was aware of what has happened to me since 2017, including the death of both parents, and no one bothered to ask nor did they care. Up until 2017 I had an excellent financial record. When I called to inquire about any type of assistance including with an unauthorized charge on my account that caused a domino effect, I was given scripted answers by a person who was clearly uninterested, and told that I could leave my name and number and someone would call back. When I asked for the name of someone over the Credit Union who I could write to about my experiences, that information never came. Often it's hard to get in touch with them and they were closed on Wednesday when I had an emergency situation. I see this as most other institutions who are concerned with profit only and not members.

Recently did business with Emory Alliance Credit Union. This 5 star review thanks to my experience with Barbara Wynn, who helped at every step. She is pro-active and very supportive and I imagine all other staff at EACU would be too.

I am new to everything including credit. I had no clue what to do and how to do things but the staff took care of me. Mrs.Barbara Wynn was especially helpful. She did amazing work and went through so much in order to help me. The entire staff was so helpful and nice.Wonderful experience especially as a teen.

I have been a member since the 90’s. I mostly do online banking for deposits etc so I rarely visit the bank in person. On 12/1 I deposited some cash in person. It was not a big deposit. The teller scolded me for not having all the denominations sorted out. Really ? Isn’t counting money what tellers do? I suggested she ask her mgr to get a bill counter machine like most other banks, instead of asking me to do her job. I felt she was out of line.

I just want to say thank you to Mrs Barbara Wynn. She’s always helpful and professional. She always helps each time . I always leave satisfied and always feel comfortable when Mrs Wynn is there to help me .

This was my first time getting financed ahead of time through a credit union for a car loan. I had no idea what I was doing but Marlene guided me every step of the way. She was always very responsive and answered all of my questions without being condescending. I really appreciate all of her help from start to finish!

Keelan Webb helped me and had the best customer service! I appreciate his communication and patience he had when assisting me. He is definitely an asset to the company and made my first experience with a credit union way better than expected. Awesome job!!

I have been a member of the Emory Alliance Credit Union for over 15 years and have nothing but good things to say about them. Barbara Wynn is a jewel. She knows her job and goes above and beyond the call of duty to be sure you leave as a satisfied customer. I highly recommend this credit union as well as being assisted by Ms Wynn. Portia Frederick

The experience was absolutely seamless starting with the application up to the closing of my auto loan. Ms. Wiley was the best! She explained the process in detail and answered any questions that I had. True professional. I would definitely recommend and use them in the future due to the awesome experience I had.