Embrace Home Loans Florida Ave S, Lakeland

Mark Piburn is a joke. He lead me on for over a month and then just completely ghosted me, and never responded. Still never apologized or gave me explanation. I went thru the whole submission process of getting documents submitted for pre-approval. April 13 he called me on the phone, said what I would be pre-approved for and stated “later tonight or first tomorrow” he would get me my pre-approval so I could look for a home. Never happened. I texted several times, no response. Over two months later. No reply from Mark.

I had the pleasure to do business with Mark Piburn. He was very professional. The level of communication was outstanding. From the beginning to the end, the experience was smooth. I will continue to do business with Mark again. I highly recommend him.

Just a couple of words, to say what a fine experience I had with Mr. Mark Piburn. He takes the time in order to be sure every detail is correct. Therefore all the little kinks that can arise are straightened out. Mark is thorough, very patient, and over the top in his performance. He goes that extra, regardless of what needs to be accomplished and makes for a life changing outcome. GOOD GUY!

Working with Matthew Buxton was amazing he went above and beyond. I would recommend Embrace home loans to anyone looking for a loan officer to buy a home. My home buying process was super easy and quick thanks to them.

Contact Matthew Buxton with Embrace if you are looking for efficiency, professionalism, and someone you can trust for his honesty. He took care of our case 24 x 7 and everything was done in a short period of time, no mistakes, no back and forths. I greatly recommend Matthew.

Mark Piburn was outstanding throughout our home purchasing experience. The process was not without “hiccups” along the way but his advocacy and dedication to us and what we needed to successfully close proved him to be exceptional. Thanks again Mark.

Our experience with Embrace Home Loans was phenomenal. We had the pleasure of working with Shawn Dunning and the communication we had with her was excellent. Shawn was always available to answer any questions we had and walked us through every step of the process. I would highly recommend anyone use Embrace Home Loans for assistance in purchasing a home.

Ask for Cyndee - she is knowledgeable, efficient and caring. She kept us informed about the process, what to expect and the status throughout the whole process. She was very proactive and made recommendations about what information to prepare just in case it was needed, and offered suggestions for alternative sources of some of the information (most of our paperwork was packed up in storage), but she didn't "pester" us about anything. I felt that I was a partner in the financing, and it was the first time (out of more than 5 house purchases) that I didn't feel like I had to drive the process. In fact, she offered an earlier closing because she and her team were able to complete everything early. And of course, the rates and terms were very competitive. I strongly recommend Embrace and Cyndee Smith!

My loan officer Matthew Buxton is highly professional and he did an exemplary job handling the entire process. He always responded quickly and kindly to any questions I had.Thank you for your patience with me.Always looking out for my best interests.It was a pleasure to work with you.

Thank you Matt for making my home buying experience GREAT!!! Buying a home can be brutal, I can honestly say I didn't have one issue. From the moment I reached out to Matt until closing, he held my hand and guided me through. I really appreciate you Matt and wish you unlimited success. ~Racquel B.~