Elkhorn Valley Bank & Trust - 25th Street S 25th St, Norfolk

The employees at the new bank are great. The drive up at the new location in Norfolk is just a glorified ATM. You don't see a real person for help. If your in a car. Forget being able to reach the screen or put your card in the slot. You will need to get out of your car to use. Just not good. I miss the personal contact with a human. Want specific change for large bills or bank book updated. Forget it. The new bank lobby needs some serous help. It is like walking into a dungeon. It was nice to see and say hi to employees other than tellers at the old branch, no more. The place has lost its small town feel. If the goal was to be like a bid city bank with no personality. The goal was met.

The workers were very nice and the building is just amazing for Norfolk. However, the “drive-through” is very poor. It is only a “teller on demand” (TOD) which is pretty much just an ATM. It would make more sense to have a true drive through at one of the best looking banks in town. It would add a lot more convenience.